MLB Extra Innings Out of Market HD Beta Launch

[ComcastJessie]

**VALID AS OF 04/04/2018**

MLB Extra Innings HD Beta is now live, as of 04/04/18.

**NOTE**: In order to recieve this, you may need to reset your television equipment. Unfortunately, the Beta will not be availble for free previews.

As part of the MLB Extra Innings experience, we are launching a new MLB Extra Innings Out of Market feature. XFINITY X1 customers with an MLB Extra Innings subscription and an XFINITY TV package that includes HD service will now be able to watch all games in HD! 

Please note that there is no additional charge for eligible X1 customers who subscribe to MLB Extra Innings, and no action is required to receive this feature. If for some reason you are not able to see this beta, please uplug your box, wait 1 minute, and ten plug it back in. 

Eligibility

The MLB EXTRA INNINGS HD Beta is available to customers that meet the following eligibility requirements:

• Subscribe to X1
• Subscribe to an Xfinity TV package that includes HD service
• Have an MLB EXTRA INNINGS subscription

MLB Extra InningsHD (Beta)" Listing in the X1 Guide:

1. On the Xfinity Stream portal online and in the Xfinity Stream app and Roku app, channels are labeled as "Beta" and include team logos, and will appear between the regular grid guide and the TV Everywhere channels. Each team has their own channel.
   
   Xfinity Stream app:
    
   
   Roku app:
   
   
   On X1 TV boxes, the "MLB Extra Innings HD (Beta)" channel is the first MLB listing in the X1 guide above the current MLB EXTRA INNINGS SD channels.
   
   Note: At this time, the "MLB Extra Innings HD (Beta)" listing will not be associated with a channel number because this feature is in beta. This means that customers will not see a channel number in the X1 guide and therefore cannot tune to this channel by entering a channel number, as one does not exist.
   
   X1 Guide View:
   
    
   • Selecting MLB Extra Innings HD (Beta) from the X1 guide launches the MLB Extra Innings HD (Beta) Collection page with MLB team logos organized by league.
     
      
   • When a customer selects a team logo, the MLB logo will be displayed while validation checks are made to determine if a customer has a subscription to MLB EXTRA INNINGS and the game is not subject to blackouts.
     
     Note: If a customer does not have an MLB EXTRA INNINGS subscription, the following XRE 03090 error message will display: "Please try tuning to this channel again. If you're still having trouble, you may not be subscribed to this channel. Go to xfinity.com and select My Account to add this channel to your lineup."
     
      
2. The MLB EXTRA INNINGS live game will play once verification of MLB EXTRA INNINGS subscription and blackouts are complete and successful.
   
    
3. Note: The game announcers will be based on the team selected. Example: The Boston Red Sox are playing the New York Yankees. If the customer selects the Boston Red Sox logo tile, the game will be shown with Red Sox announcers. If the customer selects the New York Yankees logo tile, the game will be shown with Yankees announcers.
4. Record, Rewind and Pause functionalities are currently not supported for MLB Extra Innings HD Beta games.
   

Note: This is a temporary experience for our customers. We are working on improving this experience and hope to provide this functionality in the near future.

MLB Extra Innings HD (Beta)" Feature Accessible from Search:

• MLB Extra Innings HD (Beta) Collection Page: X1 customers can search for MLB Extra Innings HD" and will be presented with the MLB Extra Innings HD (Beta) Collection page, which displays MLB team logos organized by league.

• MLB Team Page: X1 customers can also continue to search for a specific team where the team’s live HD game will be available by selecting the MLB Extra Innings HD (Beta) tile on the Team page.

Note: Customers cannot search for specific HD games. Customers can only access the live HD games from the MLB Extra Innings HD (Beta) Collection page or the Team page.

Blackout Information:

Blackout restrictions apply to all MLB games offered in the MLB EXTRA INNINGS package. Customers will receive the following message if the live game they are attempting to view is in a blackout: "Sorry, this game is currently blacked out due to league restrictions You may be able to find the game on another channel. Please check the Guide for details."

[midgets81]

Fantastic, working for me here----Had to reboot the X1 Box. Been an MLB EI subscriber for 10+ years---including with a different provider in a different state. Pretty soon will be running out of things to complain about

[SkyhawkDriver]

I see the option but does not work. If you select a team (out of market game), all I get for every team is "Sorry, we can't tune to this channel right now."

[SkyhawkDriver]

Reboot of the box does not fix it.

[braves1]

Rebooting box didn't help me either! 😭

[braves1]

Welp works on two of my three tvs. After 45 miinutes and 4 reps was told not available in my area. That was before I realized it was working on my other 2 tvs. 🙃

[SkyhawkDriver]

ComcastJessie, I have an MLB Extra Innings subscription, but this new HD beta does not work for me. Have rebooted the box.

Get error XRE-03114 when I try to watch a game.

[gn32772]

Question for Comcast:  If and when the Extra Innings HD games get 14 regular channel numbers, will those of us with Tivo be able to watch them?  Thanks.

[ComcastChau]

Hello @SkyhawkDriver,

We have reviewed your subscription and resolved your issue with not being able to tune to MLB Extra Innings HD channels. 

Can you attempt to tune to those same channels? If you still see an error, you may need to re-boot your box and then try again. 

Thanks.

Chau 

[SkyhawkDriver]

Appears to be working now. No live games but it tunes to the menu/schedule of games. I'll confirm I can see the actual games tonight.

[Cdrowe001]

This solved the judder issues with the YES broadcasts on the regular Extra Innings channel but need the record function. Any estimate as to when we will get this?

[SkyhawkDriver]

Now that we have the long awaited beta for HD, and we at least have what amounts to live streaming of games in HD, can you give us insight into what is coming next?

Will we have the ability to pause, rewind, FF, and most of all record via DVR for time shifted viewing (or access via VOD)? I am not usually home when the game begins live, so I typically record on my DVR and watch later. I cannot do that and enjoy the HD stream.

Can you fill us in on the roadmap?

[midgets81]

Very pleased that Comcast is providing both home/away feeds in HD---and realize it is Beta and is IPTV---just one observation. Picture is very clear----but after about 15 minutes or so---I notice the picture "stuttering"----still very watchable----and eventually the audio/video will get out of synch. If it goes to a commercial or I change games; the stuttering will stop for awhile---but eventually return. Any one else notice this---I have tried different settings on my TV---and have the X1 output set for 720p. Not complaining----just looking for some feedback.

[Pharrell]

Is this availble? without X1?

[SkyhawkDriver]

---

@SkyhawkDriver wrote:
Now that we have the long awaited beta for HD, and we at least have what amounts to live streaming of games in HD, can you give us insight into what is coming next?

Will we have the ability to pause, rewind, FF, and most of all record via DVR for time shifted viewing (or access via VOD)? I am not usually home when the game begins live, so I typically record on my DVR and watch later. I cannot do that and enjoy the HD stream.

Can you fill us in on the roadmap?

---

Anyone?

[dvandorn1]

Hi, all!

I've been using the new Beta test version of the MLB Extra Innings package, and it's worked for me very well, overall.  I have seen a few of the IP glitches you mention, but overall it's been pretty glitch-free.  And on the game I watched last night, for example, I saw the same glitching on the SD version of the game as I was seeing on the HD version through the beta.  So, sometimes the glitching is in the originating feed, not in the IP transport.

I DO have a couple of issues, though (one minor, and one, for me, major):

1.  The sound is usually significantly quieter on the new beta versions of the games.  Not a big deal, but when you tune back to a regular linear channel, the sound can be a lot louder than you're expecting.

2.  The HD feeds for these games are obviously being streamed via IP (i.e., over the internet).  I've seen the feed buffer for up to a minute, maybe longer.  I know it's buffering and not just freezing, because when it comes back, it just starts up where it left off, it doesn't jump to the present time.  Which is the biggest issue --the games, as presented through the beta test, are delayed anywhere from 40 seconds to up to three full minutes behind the feeds coming through the regular version of the Extra Innings package, or even from other feeds, like the same game running as a featured game on the MLB Network, for example.  I've flipped back and forth between the various feeds, and the least delay I observed was about 40 seconds.  And if you're lucky enough to get into it with a minimum of delay form real-time, the first 2-minute buffering episode places you firmly minutes behind the real-time playing of the game.

Now, I enjoy following a game both on TV and through the MLB Gameday website, as I'm sure many people do.  The website lets me look at stats (because broadcasters only show a guy's slash line before his first at-bat), see who is coming up next, what players are left in the bullpen or on the bench, as well as track the location and velocity of pitches throughout entire at-bats.  And there is NOTHING more annoying than watching my game on TV, glancing over at the computer, and seeing the results of the at-bat I'm watching several minutes before that result plays out on my TV.  Heck, sometimes I'm seeing the results of the NEXT at-bat, not the one that's currently playing out on my TV.

To be honest, I'd rather y'all get this time delay fixed first, before adding in the record/pause/rewind functions.  I love the product, but as long as it presents the games in a delayed fashion like this, it's almost more enjoyable to watch the games real-time in SD than to watch them a few minutes delayed in HD.

Please, please, please fix this?

Thanks!

Doug

[SkyhawkDriver]

---

@dvandorn1 wrote:

 To be honest, I'd rather y'all get this time delay fixed first, before adding in the record/pause/rewind functions.  I love the product, but as long as it presents the games in a delayed fashion like this, it's almost more enjoyable to watch the games real-time in SD than to watch them a few minutes delayed in HD.

---

To give another opinion, as mentioned, to me the DVR functionality is waaaay more important, so I'm not typically watching the games live.  For the times when I am watching live, a 40 sec or even longer delay is not an issue.  I want to be able to pause or rewind...which renders the delay a moot point.  

Not saying my wish list is more or less important than Doug's. Just providing my input. 

[midgets81]

I have also purchased the mlb.tv package----if I view the same feed on 2 separate TV's----one using the mlb.tv and the other Extra Innings HD Beta---they are both pretty similar in the delay. The alternative audio feed from MLB is pretty darn near real time----and yes, there is about a 30/40 second delay. As long as the clarity is acceptable----delay does not bother me----must be something with viewing IP TV.

[Chris96]

I am considering MLB Extra Innings through Comcast Cable (not X1).  Which channels are in HD?

[bnord1]

This year, only game 1 (shown on SD channel 461) is available in HD on channel 460.  In prior years, game 2 (shown on SD channel 462) was available in HD on channel 459.  This year, however, HD channel 459 just shows the MLB network, which is already avialable in HD on channel 233.

Why did they make this change?

I HAVE NO FREAKING IDEA.

Just to annoy us, I think.

[SkyhawkDriver]

Any update on when this goes from "beta" to release and when basic functionality like REC, FF, REW, PAUSE will be added?  Right now this is just a linear stream, which is better than the crappy SD we've been paying for, but if I'm not home to watch live, it's useless to me.

[SkyhawkDriver]

---

@SkyhawkDriver wrote:

Any update on when this goes from "beta" to release and when basic functionality like REC, FF, REW, PAUSE will be added?  Right now this is just a linear stream, which is better than the crappy SD we've been paying for, but if I'm not home to watch live, it's useless to me.

---

So looks like REW, FF, PAUSE are now active as of tonight.  Any word on when you'll be able to record?

[drhull]

Chris96, if you don't have an X1, it will depend on your market.

At most, you will have Game 1 HD and Game 2 HD. Some markets only have Game 1 HD, and some have nothing in HD (Philadelphia).

You'll have to check your local lineup for this information.

[tbill1]

Message 23 of 24

35 Views

Re: MLB Extra Innings Out of Market HD Beta Launch

@SkyhawkDriver wrote:

Any update on when this goes from "beta" to release and when basic functionality like REC, FF, REW, PAUSE will be added?  Right now this is just a linear stream, which is better than the crappy SD we've been paying for, but if I'm not home to watch live, it's useless to me.

So looks like REW, FF, PAUSE are now active as of tonight.  Any word on when you'll be able to record?

Those functions are still not available in the Chicago area...

[tbill1]

@SkyhawkDriver wrote:

Any update on when this goes from "beta" to release and when basic functionality like REC, FF, REW, PAUSE will be added?  Right now this is just a linear stream, which is better than the crappy SD we've been paying for, but if I'm not home to watch live, it's useless to me.

So looks like REW, FF, PAUSE are now active as of tonight.  Any word on when you'll be able to record?

Those functions are still not available in the Chicago area...

[SkyhawkDriver]

Comcast team...

Can you please at least confirm that the ability to record the games is being worked on? It's frustrating to finally have the games available in HD after 10 years, but not be able to watch most of the time because I'm not at home sitting in front of the TV at 7pm.

It's 2017 and most people time shift, which is why I have a DVR. An update on rough timeframe would be appreciated.

[tbill1]

I have noticed that I have pause, rewind, and FF,  on my main DVR Box and 2 XID's, but these features are "not available"

on my 2 XG boxes. Can anyone help with this?

[RobertWy]

---

@tbill1 wrote:

I have noticed that I have pause, rewind, and FF,  on my main DVR Box and 2 XID's, but these features are "not available"

on my 2 XG boxes. Can anyone help with this?

---

Start by unplugging them and plug them back in to get them to reboot.  XG2, correct?

[tbill1]

How is that different from the reboot it does every night?  Yes XG2

[ComcastAndrew]

---

@tbill1 wrote:

I have noticed that I have pause, rewind, and FF,  on my main DVR Box and 2 XID's, but these features are "not available"

on my 2 XG boxes. Can anyone help with this?

---

If a box pops up in the right hand corner saying "not available" its got to get swapped out.

[tbill1]

 It actually says.. if I hit Pause for example "Pause isn't available. This program doesn't support it"

Both my XG2 boxes have this problem, but function perfectly for anything else.  And I can Pause any other programming

with these 2 boxes.  Replacing them both seems kind of drastic to me at this point.

[ComcastAndrew]

Up to you but that's the fix. Whatever is in the interior that provides that function isn't working.

[SkyhawkDriver]

---

@ComcastAndrew wrote:

---

@tbill1 wrote:

I have noticed that I have pause, rewind, and FF,  on my main DVR Box and 2 XID's, but these features are "not available"

on my 2 XG boxes. Can anyone help with this?

---

If a box pops up in the right hand corner saying "not available" its got to get swapped out.

---

Is the same true for REC?  Can you please answer the question about the ability to DVR games?

[Phillay]

I have MLB EI and the HD beta was working fine, up until today. A reboot of the box did not help.

[infamous540]

I have MLB extra innings and HD service, the beta was working fine all season up until today. Now it won't work and says I don't have the package but I do, what's up with this?

[infamous540]

I'm having the same issue, are you getting error code xre-03090?

[tbill1]

Same here in Illinois.

[midgets81]

Same problem here in Colorado; as the previous posters stated---worked flawlessly until tonite----hope Comcast is addressing the issue----realize it is still beta.  Getting all of the other channels both in HD and SD.

[SkyhawkDriver]

Same here XRE-03090 and was good until tonight

[midgets81]

Issue from last night appears to be resolved----just briefly turned on Tribe/Twins with the Tribe feed.  Thank you Comcast for addressing the issue.

[Pharrell]

Does anyone know if MLB extra innings HD goes outta beta this year?

[ZEUSMARKO]

This is an out right lie!!
There is NO WAY that in 2017 Mlb Extra Innings had ALL the games in High Definition!!
Why are you lying to us!!

[ZEUSMARKO]

Are The 2018 baseball package going to have ALL THE GAMES IN HAD
OR NOT? IF NOT.. LETS US KNOW BEFORE WE MAKE THE INVESTMENT!!
UPSET IN MASS

[Pharrell]

I don't trust comcast anymore with these HD betas a few channels on the league pass have been out for close to two weeks and comcast doesn't want to do anything about it.

I was gonna get extra innings but if the NETS HD beta channel doesn't work for the entire season consider my money off the table.

[KeenanSR]

---

@ZEUSMARKO wrote:
Are The 2018 baseball package going to have ALL THE GAMES IN HAD
OR NOT? IF NOT.. LETS US KNOW BEFORE WE MAKE THE INVESTMENT!!
UPSET IN MASS

---

Do you mean to say, that even with moving the product over to IP delivery, Comcast still doesn't provide all the games? Seriously?

How much does Comcast charge for MLB-EI? And does MLB.tv come free with the EI subscription like other providers offer?

Thanks

[DavidR00]

So according to agent Arlan John, today at 1:21est, the beta for Extra Innings will launch on opening day (3/29). The IP delivery DOES count against any data caps you might have, and Extra Innings will NOT include MLB.tv. He did not have a price at the moment. 

Makes the decision to purchase MLB.tv that much easier. 

See below for the chat:

CHAT STARTED AT Feb 19, 2018 1:04:47 PM

1:04 PM Dave : When will information about MLB Extra Innings be available?

---You are now chatting with Arlan John---

1:07 PM Arlan John : Are you referring to the  MLB EXTRA INNINGS Out of Market HD Beta ? 

1:08 PM Dave : Yup, want to know what the 2018 program looks like.

1:08 PM Dave : Before I purchase another product.

1:09 PM Arlan John : Ah okay , the beta starts on March 29, 2018 . HD games will go live to all MLB EXTRA INNINGS subscribers.

1:10 PM Arlan John : Though , not  all channel features would be available ( like ability to record, pause or rewind games ) .

1:10 PM Dave : OK, does Comcast's version of MLB Extra Innings include the MLB.com At Bat app?

1:11 PM Dave : And do those games count against your data cap, seeing as they are delievered via the Internet?

1:13 PM Arlan John : I think it wouldn't go against the internet cap, but let me double check on that . One moment please .

1:13 PM Dave : No problem, thank you.

1:18 PM Arlan John : My apologies , and I take back what I said , internet-delivered programming available through www.xfinity.com/stream and Xfinity apps, is included in the calculation of monthly usage  .

1:18 PM Arlan : And MLB Extra Innings does not include MLB.com

1:19 PM Dave : Wow, that's unfortunate. I would have thought your own service would have allowed more traffic. I'll buy the other service than, thank you for your answers an your time.

1:20 PM Arlan John : You're welcome. I also thank you for your time and cooperation  Dave .  Do you have other concerns? We might be able to address them here.

1:20 PM Dave  : No, I am all set. Thanks for your time.

1:20 PM Arlan John : Alright , it was nice chatting with you Dave . Thank you for choosing XFINITY and have a great day!

[KeenanSR]

I think there's some mistaken communication in there regarding how the MBLEI product is delivered.

I'm pretty sure the data used for the MBLEI beta product being discussed here does not count against the data cap. I think what the agent was talking about is the MLB AtBat app or MLB.tv which would count against the data cap.

Here you asked him two questions at once, a definite no-no when dealing with Comcast personnel, they're just not that sharp to be able to handle more than one query at a time. I think this is where the confusion started:

"1:10 PM Dave : OK, does Comcast's version of MLB Extra Innings include the MLB.com At Bat app?

1:11 PM Dave : And do those games count against your data cap, seeing as they are delievered via the Internet?

1:13 PM Arlan John : I think it wouldn't go against the internet cap, but let me double check on that . One moment please ."

And while it's unfortunate that Comcast's MLBEI offering does not include MLB.tv, unlike other carriers, it's not unexpected, in fact, it's pretty much the Comcast way.

What's shocking though is that they won't have all the games. That is just beyond belief, especially since it's being transmitted on a protocol that allows for basically all the space they need to provide every game every day. Without all the games I have to say that it's a very poor product, especially in beta format, still. It should also have a discounted price since it doesn't have all the games, but it won't because Comcast doesn't care. Comcast doesn't really care about sports anyway, you want the best in sports programming, go to DirecTV. Their MLBEI offering has all the games and includes a free MLB.tv subscription.

I was looking forward to seeing how this product was to replace my DirecTV subscription with it but it appears it's just another half-baked, over-priced, low-value offering from Comcast. In other words, nothing's changed with this company.

[richardgarrison]

When will you have MLB extra innings on comcast

[JCWorthy]

Has Xfinity caught up with the times and offering all games in HD no matter what?  Or, is HD Beta still available for the 2018 season?  As I sit here on Opening Day, my channel lineup does not list any HD channels for today's games.  However, there does appear to be one MLB Extra Innings channel offering an HD broadcast. One channel???  Really???  Not being able to watch my favorite team in HD all season long will be a deal breaker.  However, even if HD Beta is still in effect during the '18 season, does this mean that I can not record a game in HD?  It seems that a customer can only search for Live HD games, so how do I record a game in HD while I'm at work?  I then tried to use my Xfinity login credentials to access what I thought was my MLB.TV account, and what do ya know...I now learn that Xfinity DOES NOT offer this to its customers, even though the Xfinity phone agent told me it woud be included and even though every single MLB Extra Innings TV commercial states MLB.TV is included (no fine print).  I am going to be one very disappointed Xfinity customer if this holds throughout the season.  I hope things will change at Xfinity, but if this nonsense continues after the free-preview period...I'm Gone!  As will tens of thousands of subscribers, I'm sure.  I'm certain DirecTV will welcome me back with open arms.  Hopefully I'm wrong about Xfinity.