Hi tff135 -- Investigation Discovery is part of our Expanded Basic lineup. You would need to subscribe to a package that includes Expanded Basic in order to get that channel. Would you like to look at options for a package that has Expanded Basic?
goodbyetree -- Apologies if you've been given any misinformation about Investigation Discovery. Your area is going through a transition where new packages and lineups are coming out while our older packages and lineups are being phased out. Most channels have migrated to a new lineup however Investigation Discovery has not. It is still linked with our older packages and lineups at this time. This channel may move to a newer lineup at a later time.
Would you please provide a list of the packages that include the ID Discovery network? I too, have been on the phone with numerous reps only to be told several different reasons why I can't have said network included in my service , or that it was included, only to find out that I was misinformed. Thank you.
I have also just been told by an agent that the contract for ID has not been renewed, and that is why I am getting a subscription required message on my box. I had IDHD Saturday night, Sunday, I was given a new DVR set top box for the living room. Now I get Subscription required. I have Digital Preferred Tier according to the order I recently placed for the Super Triple Play promotion.
When I download the channel lineup that says what channels are supposed to be available to me, is says both ID and IDHD. Can you please verify if there is a problem with my box or your agreement with ID.
backwoods1 -- There would not be an issue with your box or agreement with ID. Per the above post, Investigation Discovery is part of our Expanded Basic and Starter tiers. These tiers are not included in Super Triple Play or Preferred.
I just got off the phone with Several peopel telling me that I cannot get ID or OXygemn at all. is this true? She said I have the top package and there is "No other package you could get". can you please tell me what is true and not and how I can get these back before I drop Comcast all together?
I upgraded to the Premier Tier the other day (219 channels) and found that I no longer get Investigation Discovery, TRU, WE and others. I had them for years when I was on Digital Starter. I don't understand how I can lose channels when I UPGRADE. I am in Baltimore, MD FYI.
There was a package/channel lineup change in your area recently. I'd like to review your account to see if I can find a comparable package that includes those channels for you. Can you please verify your first and last name, full street address, and the phone number or account number associated with your services in a private message?
To send a private message click on my name "ComcastChe", then click private message me.
Agreed. This makes not sense. We pay a lot of money to updgrade and then we come to find out later that we are losing services we had before the "upgrade". Some posts go as far to say you CAN get these channels if you break up your Triple Play!!! Ugh!
There may be a package that is comparable to what you have that would cause your rate to be lower. I wouldn't mind checking it out for you. Just let me know by shooting me a private message.
Sure, it has been removed from some lineups and relocated to other lineups in some area. However, I wouldn't be able to confirm or provide you with a definite answer as to your account until I could verify your account information to make sure I am providing you with the correct info.
You can also check your local channel lineup here.
Xfinity no longer has ID, WE, Oxygen and truTV. They have chosen to end their contract with them. From What I was told, if you have a package that has the channels you will keep them for now(that is until Xfinity decides to sunset them). However, if you change your TV package you will lose the channels. It's crazy cuz these are the only channels I watch and it is usless for me to have cable now.
OK, so it's nice to have a place to vent dissatisfaction with the removal of favorite channels. Who do we contact in the responsiboe programming office to be sure that somethig positive is being done to get these cahannels back.