Hi CaitGonz, have you tried accessing the app on another device other than your Fire Stick? Have you tried removing the app from your device and then adding it back? Is this the only app that's not operating correctly on your fire stick?
Lindsayr28 wrote: The same thing is happening for me on CNN and Lifetime - it started within the past month or so, and just goes to an infinite authentication loop. It is clearly across apps so is a problem with xfinity
I know our app is not supported on any Amazon equipment, and we don't have an agreement to stream our service on Amazon devices. Can you try signing into your CNN/Lifetime app on another device and tell me if you get the same error?
smillner wrote: Same thing happened to me with the SYFY app. It was the first time I used this app and I had just downloaded it. I just restarted the firestick and tried again. It worked
Thank you for sharing your results with us here, hopefully rebooting the app and the fire stick will fix everyone's issue. If not please feel free to reach back out to me here.