I've noticed over the past several months that the guide listings don't match the actual programs being broadcast for PBS kids channels 391 and 1155 in mountain time zone, zip code 84096.
For example the guide will say Daniel Tiger but it's actually Sesame Street. It's consistently wrong at all times of the day affecting scheduled recordings for my kids.
I went through Xfinity support and their only solution was rebooting my equipment and then sending out a technician (they followed the basic troubleshooting in their limited script).
I'm pretty sure this is a service issue with incorrect listings for just these two channels and has nothing to do with my equipment. Does anybody know how to escalate this to the right group to fix the listings for these channels?
If it's a subchannel of your local PBS station, contact them. It looks like it may be KUED in Salt Lake City. They may be able to double-check what info they send to Gracenote, which supplies schedule data to Comcast.
Thanks so much for your response pointing me in the right direction. I contacted them and they said it was an issue with gracenote running the east coast listings so everything was shifted 2 hours from my time zone. They're working on having it corrected. Thanks again for your help!