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ID/Oxygen channels

New Poster

ID/Oxygen channels

Why are these channels in my guide with a note to call for a new plan but not available in my area per a Comcast CSR?

Expert

Re: ID/Oxygen channels

I would check the Comcast site for your nearest Service Center.

 

They would know for sure if these channels were available in your area.


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Diamond Problem Solver

Re: ID/Oxygen channels

Everybody has the same guide, even though they are not available to you they are available to others that are grandfathered in to receive the channels. If you don’t want to see those channels set up a favorite list or if you have the X1 platform set the default guide to Free to Me
https://www.xfinity.com/support/articles/x1-default-guide-view

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Diamond Problem Solver

Re: ID/Oxygen channels

Those channels(among others) were removed on new plans going forward and grandfathered to those that haven’t made changes. Everybody has the same guide, that’s why those channels show. You can either make a favorite list or if you have the X1 platform, you can change the default guide to show “Free for Me”.

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