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Hitz replacing Cinemax? Really?

New Poster

Re: Cinemax??? Don't delete this post please

This is complete garbage. I have a contract with you that says cinemax is included with the plan. I kept this plan because of cinemax's original shows such as banshee and the newly released warrior. Now I see that it is no longer included in my package BUT I can order it for an addittional $12 a month? So does this mean I can cancel my service and not have to pay the $230 cancellation fee. After all, you broke the contract, why should I suffer?
Regular Visitor

Cinemax

I just changed my service to get Cinemax and you now have removed it for Hitz. I read in your letter that I can get Cinemax for $12 a month and if I didn’t have Hitz it would cost $12 a month. Why didn’t you just give us your loyal customer the offer if it’s the same rate? You can keep Hitz, I want my Cinemax channel back!
Frequent Visitor

Re: Cinemax??? Don't delete this post please

I'll be calling them tomorrow and asking them that!
Contributor

Cinemax out, Hitz in - How is this an improvement?

So I found out that Cinemax has been removed from my package and replaced with Hitz.  Per Comcast descriptions, this is better for the customer!?  When Inoticed this I used the guide to see what the next 3 movies on Cinemax would be and then using the quide and voice remote search for those movies and they were nowhere to be found.  So that means I get less programing options now than before - again, how is that a better deal for the customer.  So, I can add Cinemax back for $12/mo but for packages that do not include Hitz they can add it for $12/mo - wait, so why are you screwing around with my package, leave Cinemax alone and make Hitz an addon for $12.  I do not want Hitz.

I have been a loyal cable subscriber since before it was Comcast but it makes me angry when they decided what is "better" for me.  And, quite asking me If I would recommend Xfinity to a friend!

New Poster

Re: Cinemax out, Hitz in - How is this an improvement?

Agree completely. Substituting an inferior product for what was purchased is at best demeaning to subscribers and at worst a breach of trust, if not contract. And to force this change in the middle of viewing a running series is just plain rude. Exchanging original content for old second run movies is a bad deal. And to think this move comes at a time when cable companies are facing a wave of cord cutting is mind-boggling! We should at the very least be given the option to waive the poor substitute of Hitz and receive a reduction of $12/mo for one less premium offering in the package we thought we purchased. So disappointed in Comcast.

New Poster

Why is HItz replacing Cinemax? Terrible decision

As a long term customer, this decision to replace Cinemax with Hitz was a disastrous and disappointing one.  Cinemax has original content that I enjoyed watching and now I have to subscribe to it for an additional 12 or 13 dollars a month?  Come on,Comcast! Where is your sense of customer service?  This was truly a very bad decision. 

New Poster

Channels dropping

I do not feel like Hitz on demand is an acceptable replacement for Cinemax. There is not one single new movie on hotel and there is no original programming. Previous responses state Comcast talks with programmers to bring customers what they want. You might want to try listening to actual customers. Several other channels were also dropped. The only thing that did not drop was the cost of my package.
Contributor

Hitz replacing Cinemax? Really?

I see at the top of this conversation it says, “Answered” and
***Validated Best Answer as of 07/2019***
Sorry Comcast Jessie, that is not an answer it is a marketing spiel. It just does not make sense, if Comcast removes Cinemax and replaces it with a “channel” that would cost you the same if you would add Cinemax., the dollars are a wash, so leave the package I signed up for alone. You (Comcast) could give your customers the option which channel to keep as part of their package. I want the package I signed up for which includes Cinemax, I do not want Hitz. BTW, when I found out about this change I looked to see what would be the next 3 movies on Cinemax and then did a search for those movies, the result was zero. So I would conclude that Hitz is not an appropriate replacement.

New Poster

cinemax

Xfinity has removed Cinemax from the contract we agreed to without my knowledge or consent yet they still offer it for an additional 12.99  a month. I called customer service and they put me on hold for 15 minutes and then hung up because i wouldnt agree to thier reply about hitz and hbo absorbing the movies <Edited> you cannot take part of my contract away and expect me to pay the same amount. <Edited>. i am going to deduct 13.80 from my bill every month to compensate for the removal of cinemax which was a part of the contract i signed,

 

 

Expert

Re: cinemax


@Boybinary wrote:

Xfinity has removed Cinemax from the contract we agreed to without my knowledge or consent yet they still offer it for an additional 12.99  a month. I called customer service and they put me on hold for 15 minutes and then hung up because i wouldnt agree to thier reply about hitz and hbo absorbing the movies or any other lies they are told to say. you cannot take part of my contract away and expect me to pay the same amount. and then be rude and hang up on me. i am going to deduct 13.80 from my bill every month to compensate for the removal of cinemax which was a part of the contract i signed,

 

 


Doing so will generate late fees.  And Comcast's Residential Agreement allows them to do just as they did:

 

4. CHANGES TO SERVICES

Subject to applicable law, we have the right to change our Service(s), Xfinity Equipment, rates and charges, at any time with or without notice to you. We also may rearrange, delete, add to, or otherwise change programming or features or offerings contained in the Service(s), including, but not limited to, content, functionality, hours of availability, equipment requirements, speed, and upstream and downstream rate limitations. We may deliver any notice concerning changes to the Service(s) and our relationship with you, including notice of any change to this Agreement, in any one or more of the following ways, as determined in our sole discretion: (1) by posting it on www.xfinity.com or any other website about which you have been notified; (2) by mail or hand delivery to your Premises; (3) by e-mail to the e-mail address for your account in our records; or (4) by including the information on or with your bill for Service(s).

https://www.xfinity.com/Corporate/Customers/Policies/SubscriberAgreement


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New Poster

Cinemax and my terrible service experience

Soooooo... I have been a customer for quite some time. I pay for the top triple play package. Cinemax was included in said package. Apparently, in June it was removed from packages, without me being made aware. It was also substituted with an inferior option, something called Hitz, which is like Netflix. I called in to see why I was being denied access to cinemax and I figured all that out. First guy tells me Hitz is valued at 5.99 per month and I noticed cinemax was offering me a subscription for 12.00 per month. How can they just switch you to an inferior service with no refund, or reduction in price, or heck, a phone call? That's not even the best part. I escalated up to a supervisor, who began to tell me how great cinemax and was really relating to the issue. I just about got over it. I said, "so in the next few months it's possible they'll clean up whatever issues they are having putting it in packages and I might get it back?" He proceeds to TRY AND SELL ME CINEMAX FOR 12.00 PER MONTH, AND OFFERS ME THE FIRST MONTH FREE! This infuriated me. What the heck is going on Comcast? HOW DARE YOU?!?! Do I need to jump ship and head to FiOS? I mean seriously. I'm furious!
New Poster

Just Learned About "Hitz"

Today, Aug. 12, 2019, I learned that Comcast switched my six channels of Cinemax to "Hitz." WHAT A JOKE!

I have yet to find a movie on Hitz made this decade, let alone any kind of original programming. Does Comcast actually believe it is okay to trade six channels of Cinemax for there channels of Hitz? After all, who else has the nerve to list Thelma & Louise," "The Terminator," and "Ice Pirates." as "Featured" films. "Hello Comcast, the 1980s called, and they want their VHS movies returned to Blockbuster!

This 20+ year Comcast subscriber is now seriously considering cutting the cable. I can watch the same garbage that Comcast is showing on Hitz on Amazon Prime and still get second day delivery on purchases. Any Internet provider can sell gigabit internet, without a useless landline, for much less than $307.00/month.
New Poster

Cinemax

I sent the following comment to Xfinity

I am completely dissatisfied. I pay a significant monthly fee and now have a reduction in service by eliminating Cinemax and asking for an extra subscription fee, The excuse that many of the movies on Cinemax are also on HBO. Cinemax has original series which are not on HBO. The replacement was HITZ which has no new movies and HITZ appears to be something Xfinity created. When first announced there was nothing on their website. This replacement is a ripoff.

Response

Sorry. I would love to help you out, but I am a new bot and still learning. I have trouble understanding long questions. Try something like "What's my bill?" You can also use one of the options here.

 

 

 

 

New Poster

Cinemax????

I used to get cinemax with my package.   When & why was this changed?

New Poster

channels

where oh where did my cinemax go?

New Poster

Cinemax

I feel that Comcast/Xfinity failed to inform the customer of this change in programming of the network in question, they could have done a better job of this. I have been with other providers and they issued a warning for the possible loss of the channel in advance, not just gone today. When I contacted customer support I was informed of the issue and they would get the channel back if I paid the additional fees, when I was sold the package it would include all premium channels now I’m told it would be available to me for $13 more a month come on Comcast you need to inform your customer better and not have them call you and get the information second hand.
New Poster

HITZ is Awful

HITZ does NOT provide more value than Cinemax. First of all, when I signed up for my package I did not agree to three channels that show the same dated movies on demand. I pay a lot of money to Comcast and for years have not felt it is worth it. It is convenience that has kept me. This latest move drove me to actually research streaming options and learned I can get everything I have now. As soon as I find a new internet provider I am gone. This is after 24 years with TCI/Comcast/Xfinity. I doubt it matters to Comcast.
Contributor

Issue with replacing/dropping Cinemax

I have added my comments to the issue about Comcast dropping Cinemax and "replacing" it with Hitz. As a longtime unappreciated customer I am used to this type of treatment and it is what you get when you decide to continue to do business with the company. All that being said, overall I have one major issue I would like to see if it can be addressed. If I cannot have Cinemax that I have been paying for can you remove the listing from the channel guide in the area of the other movie channels that I do have. I keep seing movies that I want to see and don't pay attention to the channel and click on it and get the message to subscribe and admittedly get frustrated that I keep doing it. So move the Cinemax listing to only the higher numbers because if anyone is paying the EXTRA $12 they can look for the channels.

Regular Visitor

Cinamax

I paid for a bundle which includes Cinemas. I want it back at no additional cost as per our contract.
New Poster

Hitz replacing Cinemax implementation confusion

I am confused, Hitz has replaced Cinemax yet Cinemax still shows in the guide for channels 319 and 320 but with no access to the channels. Further more Hitz is on channel 323 and Hitz2 on channel 324 in the guide it shows certain movies are playing at the current time which is 3:41pm on August 21 2019 shows Four Weddings and a Funeral on Hitz and Stargate on Hitz2 yet when you try to go to those channels it just gives you on demand options, my point is why have the channels listed in the guide with Movies supposedly playing if it is just an ondemand service.

Also on a side note can we somehow make the x1 remote understand that epix on demand is not the same thing as FX on demand?

New Poster

Hitz as Replacement for Cinemax

Not happy with Hitz as a replacement for Cinemax.  As far as I can tell, my bill did not go down when Cinemax was removed and Hitz is no equivalent.  You can't even record Hitz movies to watch them at your convenience.  I see that I can now add Cinemax back for an additional $12 per month.  Right.  Instead, I plan to add it back to my lineup by renting it on Amazon Prime for less than $12.  Jerk move Xfinity.

New Poster

Cinemax needs to come back

I have a contract with you to provide certain viewing opportunities. 

If I happen upon hard times and need to change my bundle, you charge me through the nose for the same services, minus the one I want to get rid of. I actually pay the same amount, if not more, than I am currently paying to have only 2 services instead of 3. Now you change my service, without my permission I might add, by removing channels and replacing them with garbage programming. To add insult to injury, you want to charege me to have the same programming I had a few months ago. 

And you wonder why people switch to the dish or limit the services they get from you. 

New Poster

Cinemax

Your ridiculous replacement is worthless. Get my Cinemax channels back in place or you shan’t receive another dime from me! This is stupid!!!!
New Poster

What Happened to Cinemax ?

One day I have Cinemax and the next day I don't. 

I think my monthly rate should be reduced since I have lost a premium channel!!!! 

New Poster

Re: Hitz replacing Cinemax? Really?

I'm sorry but this is a decision that is based on your company's profit margin and not what your customers might want. You should have communicated with customers and asked what we would want, not just decide for us. We pay a great deal of money per month to have the highest package you offer and one of the reasons was having all of the premium channels. I can pay extra on my Amazon prime account to get cinemax but I shouldn't have to. But even if I decide to do that, they offer it for less money. I've been a customer with Comcast for years but really getting tired of having things changed. Will customers be credited on their account for the change? Hitz just plays a lot of old movies. And it is all on demand and I have to go through lists to find what I thought I was just going to turn on to check out. I have Netflix for that, as well as Hulu and Amazon. So why do I need Comcast? This will be how you lose customers.
New Poster

Cinemax replaced with HITS?!

We were all set to watch a movie on Cinemax this evening and discovered that it's no longer a part of our $250 a month plan.  I'm so irritated right now - HITS is a joke and is a sad replacement of Cinemax...

I'm already paying too much for cable - it might be time to evaluate another option...

New Poster

HITZ.

Still fuming about the removal of Cinemax. Since I was told repeatedly that “Cinemax is just a repeat of HBO “. But, I really have not been able to find any significant repeats.
Has anyone noticed that the ONLY place you can find HITZ is on Comcast? Why? Does Comcast own HITZ?
Highlighted
Frequent Visitor

HITZ HORRIBLE-REDUCE MY BILL!

Still annoyed about losing CINEMAX.  We should have been given a choice to either get HITZ or have our bill reduced.  Better yet, offer us the new DISNEY channel as a substitute (although cheaper than CINEMAX).

 

An ad in today's Chicago Tribune says XFINITY no longer carrying the series Power on STARZ.  Will XFINITY soon take away STARZ from us and give some horrible substitute?  

 

XFINITY--if you take away services from us, give us the option to reduce our bill!

Gold Problem Solver

Re: HITZ HORRIBLE-REDUCE MY BILL!


@EnjoysTV wrote: ... Will XFINITY soon take away STARZ from us ...

See https://www.xfinity.com/support/articles/starz-changes. Expect this to change in coming weeks.

New Poster

HITZ is total Garbage!!

If I wanted to watch these movies, I'd go to my parents house and dig out their VHS collection.  HITZ over Cinemax?  Does Comcast really think that this a great upgrade?  Please...

 

Cant wait to dump Comcast when my contract runs out.