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HDHomeRun PRIME Status: Not Staged & No Channels

New Poster

HDHomeRun PRIME Status: Not Staged & No Channels

Manufacturer advice:
The logs show that the CableCARD is reporting that you are not subscribed to any channels. Contact your provider and tell them you're getting a message that you're not subscribed on every channel. They'll probably need to verify that the correct channel packages have been added to the card and send it a refresh signal. On some providers they may also need to send a "cold hit". 

The card being not staged is an issue. That means the card is disabled and will not decode any channels. Usually the cold hit will change that over to Ready. 
 
--- DEVICE DIAGNOSTIC PAGES --
System Status
Hardware Model HDHR3-CC
Firmware Version 20170930
DTCP-IP DTCP 1.7-SD20140607
WMDRM-NDT WMDRM 10-SD20130219
Memory Report 64 MB SDRAM, 2 MB Flash
 
Power Status Standby
Boot Status Booted
Device ID 131B2491
MAC Address 00:18D:31:B2:49
IP Address 192.168.1.2
Subnet Mask 255.255.255.0
Firmware Upgrade
Up to date
 
HDHomeRun PRIME
Model: HDHR3-CC 
Device ID: 131B2491 
Firmware: 20170930
 
Technicolor CableCARD(tm)
CTRLRID:1907
CableCARD ID:0-011-935-073-764
Host ID:0-643-205-459-370
Typene-Way - Auth Rcvd
Host MAC:00:18D:31:B2:49
 
CableCARD Status
Card Manufacturer Cisco
Card Authentication success
Card Validation success
3DES encryption supported
 
OOB Frequency 75.250 MHz
OOB Lock 1.544 Mbps
Signal Strength 82% (-11.1 dBmV)
Signal Quality 100% (34.0 d
 
Channel List cablecard-oob
 
Status
Card Authentication success
Card OOB Lock weak (sometimes success)
Card Validation success

 

 

 

Technicolor CableCARD(tm)
Conditional Access Details

System Id: 0x0E00
Status: Not Staged

 

HDHomeRun PRIME
Channel Lineup
 
Channels (0)
 
System Log
19700101-00:00:00 System: reset reason = power on
19700101-00:00:01 CableCARD: M-CARD inserted
19700101-00:00:01 CableCARD: invalid session 0xDEAD (cchost_session:261)
19700101-00:00:04 System: network link 1000f
19700101-00:00:05 System: network link down
19700101-00:00:06 CableCARD: Cisco card (0103:0001)
19700101-00:00:08 System: network link 1000f
19700101-00:00:09 System: ip address obtained: 192.168.1.2 / 255.255.255.0
19700101-00:00:10 CableCARD: authentication status: authentication in progress
19700101-00:00:10 CableCARD: authentication status: authentication success, validation success
20180115-02:51:23 CableCARD: time changed from Thu Jan 01 00:00:59 1970 to Mon Jan 15 02:51:23 2018

 

New Poster

Re: HDHomeRun PRIME Status: Not Staged & No Channels

When I called the cablecard support line, it took me to Tier 1 support for 30 minutes, then Tier 2 for 30 minutes, and despite all that, their solution was for me to get a cable box from the store. It seems like the cablecard support line just goes to the clueless regular comcast customer service now.

 

A week after I left this forum post, I did online chat, referring to this post. They troubleshot the issue and had it resolved in 15 minutes.