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HBOGO login error

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HBOGO login error

I've seen other posts for this same problem.  The HBOGO app redirects me to an error that reads

We’re having trouble verifying your access to HBO GO with your TV provider. If you continue to have this issue, contact your TV provider for assistance

Can someone help me with this please?  I tried reinstalling the app but it didn't work.  

Thanks!

Official Employee

Re: HBOGO login error

Hello, acw007. Thanks for reaching out to us on the forums. I apologize to hear of the issues you are having with the HBOGo app and getting this error message. It's a great app and I would like to make sure we can get you back into it. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
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Official Employee

Re: HBOGO login error

Hello, acw007. I have not heard back from you. If you still need assistance, please feel free to start a new thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!