HBO Max Now available on Xfinity X1 and Flex boxes

[chi_guy501]

@UNCNU

Any subscription to HBO through Comcast, whether as part of a bundle package or as an add-on premium channel sub, entitles you to access the HBO Max service.  For now, the app is not available on Comcast-provided (X1) devices, but you can log in to the HBO Max website or app with your Comcast credentials on any supported device (see below).  Note, in particular, that AT&T has yet to work out deals with Amazon or Roku for their streaming devices to carry the HBO Max app.  But a deal with Roku is almost certainly in the offing, while Amazon is a bit of a stickier wicket.

For the full list of currently supported devices, see https://help.hbomax.com/Answer/Detail/20

[machado22]

OK so 1 month later and customers like myself are seeking some answers/clarity/transparency/information, etc...

HBO Max should be available as an app within X1. Peacock was made available fast, so why not HBO Max? 

[R_Aster]

Ya know you can "cast" it from your phone or laptop, right? You have to use your device as the remote, but it works fine otherwise. Or is this what you object to?

[CCAndrew]

It’s coming, just no date has been announced

[machado22]

I have no idea what it means to "cast" the HBO Max channel. I have been watching via my laptop via the website but I'm interested in learning when HBO Max the channel will be part of the TV line-up or as an app.

[skintime]

Did anybody else get the e-mail today. Is it supposed to be on x1 boxes now? The directions are like greek to me. I signed up on the hbo max page but an not getting an app on my tv box. Can anybody explain? Thanks

[CCAndrew]

Your box (if it is compatible) may not have taken an update yet.

[skintime]

Does that mean it should be appearing on my apps page? The girl on the phone seemed to say it will appear on Aug. 11

[CCAndrew]

An official date hasn’t been announced but it’ll show up with the other apps when the update eventually happens.

[skintime]

Thanks CCAndrew. Appreciate it🤣

[johnac]

I received an email two days ago that it was available on my TV now, but it is NOT.  Very frustrating to be mislead like that.

[skintime]

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@johnac wrote:

I received an email two days ago that it was available on my TV now, but it is NOT.  Very frustrating to be mislead like that.

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I got that e-mail and it confused me too. I called and the girl told me Aug. 11 it should appear on the tv on the apps page. 

[johnac]

Thanks.  Their message should have said that, duh.

[allen6]

Hi

I can receive HOB NMAX on my PC X1,    but where can it be found on the TV.  Looked on demand, and on the apps but no HBO max?  where is it:)

[CCAndrew]

Hasn’t been added yet

[allen6]

so you aare sayhing  it  has not been added to the  TV, but I can receive it on TV via X1.  strange to me>  But in any case thank you for talking the time to answer  me:)

Allen

[CCAndrew]

Sorry your original sentence is hard to understand. If you don’t get it on a smart tv, that’s a question for HBO not Comcast.

[medforduser]

I am an HBO subscriber. How can I get HBO Max for free on my TVs?

[CCAndrew]

If a Smart TV, the App Store. Not yet for X1 boxes
Google search
https://www.theverge.com/21272223/hbo-max-app-how-to-watch-download-price-subscription-stream-shows

[veilediris]

Any idea if HBO Max will become available as an app on the X1 box? Seems ridculous that I can access HBO Max on my iPhone and my PC but not on my TV.

[CCAndrew]

It will, just no date yet

[OrangeMarker]

Where is it?  How do I add it?  Also Pornhub.

[CCAndrew]

@OrangeMarker  Hasn’t been added yet. You can’t customize/add apps yourself. Doubt you’ll ever see any adult apps available

[johnac]

Well, August 11 has come and gone and still no HBO Max!!!

[Rustyben]

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@johnac wrote:

Well, August 11 has come and gone and still no HBO Max!!!

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on 7/19  ccandrew above noted there is no announced date.

[johnac]

Yes, but skintime reported:

‎07-25-2020 10:43 AM

I got that e-mail and it confused me too. I called and the girl told me Aug. 11 it should appear on the tv on the apps page. 

[johnac]

I got that e-mail and it confused me too. I called and the girl told me Aug. 11 it should appear on the tv on the apps page. 

[CCAndrew]

What somebody says on the phone isn’t an announced date. There will be announcement updates posted.
@ComcastJonathan, any updates you can share?
https://forums.xfinity.com/t5/Channels-and-Programming/HBO-Max/m-p/3340078#M112730

[johnac]

So, don't trust what Comcast says on the phone and don't trust what they say in their mailer in late July that said HBO Max was available on X1 NOW?  But do trust the Xfinity Community Forum?

John

[CCAndrew]

Changes happen all the time, let’s wait for official word

[johnac]

What choice do we have?

[fpowers]

How do I get HBO Max on my TV? I already subscribe to HBO. When I do a search, nothing comes up. I signed up on the HBO Max site, but can't access it on the tv.

[CCAndrew]

If you’re referring to the X1 cable boxes, it hasn’t been released yet. No announcement on a date has been made. Keep an eye on the following thread for future updates.
https://forums.xfinity.com/t5/Channels-and-Programming/HBO-Max/m-p/3340078#M112730

[skintime]

Are we supposed to have the HBO max app on our X1 boxes by now? I joined their on-line thing thru my comcast acct. but watching on my laptop does nothing for me. Is it supposed to be on our tv's yet? Haven't seen anything on here to indicate that anybody has it yet but I don't know. I live right outside of Phila. Anyone know anything? I keep waiting for it to pop up under apps but still nothing

[CCAndrew]

Nope to both questions as per Official Employee response “later in 2020”
https://forums.xfinity.com/t5/Channels-and-Programming/HBOMax-not-compatible-with-older-HBO-bundle-p...

[ComcastJessie]

@medforduser  &  @skintime 

Thank you for posting your question here in the Xfinity Forum. HBO Max is available if you currently subscribe to HBO services. Unfortunately, at this time, the HBO Max app is not available via Xfinity X1.

If this changes in the future and we add HBO Max to X1 app, we will be sure to post those updates here. 

For additional information about HBO Max and your Xfinity subscription please see here: https://www.xfinity.com/support/articles/create-hbo-max-account

[skintime]

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@ComcastJessie wrote:

@medforduser  &  @skintime 

Thank you for posting your question here in the Xfinity Forum. HBO Max is available if you currently subscribe to HBO services. Unfortunately, at this time, the HBO Max app is not available via Xfinity X1.

If this changes in the future and we add HBO Max to X1 app, we will be sure to post those updates here. 

For additional information about HBO Max and your Xfinity subscription please see here: https://www.xfinity.com/support/articles/create-hbo-max-account

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Ok. Thanks for the reply. I was under the impression that it would definitly be added to the x1 app somewhere down the line.  I'm signed up on their website so I guess I could watch on my laptop but that seems silly with all the tv I have on x1. I'll just keep an eye out. If you hear anything could you please post on here? Thanks, Mike

[johnac]

Why was this moved to a page that says "Access Denied"?

[CCAndrew]

The thread wasn’t moved but the posts above yours was removed for violating forum guidelines and the reason why given. The actual guidelines probably should’ve been posted for clarification
http://forums.xfinity.com/t5/Forum-Community/Forums-Policy-and-Guidelines/td-p/2618379

[wvzr1]

My XG1V4 last night floated an HBO MAX offer for 12$ month/12 months then 15$. I didn't grab it because I thought I'd confirm with a CHAT today the 'fine print/terms'. I'd imagine that's APP access, channels and also CableCARD owner owned equipment also. Need to confirm.

I have the 11.99 offer now I use on ATV but would prefer the Xfinity APP so long as it includes HBO MAX 'everywhere/all devices' using Xfinity credentials.

[jaybrown01]

I cannot access HBO Max with my Xfinity remote. I downloaded the HBO Max app on my computer, and can view on computer okay. On my Samsung TV, I can access HBO Max through the TV HBO Max app, using the Samsung remote. I tried reprogramming the remote (both XR11 andXR15) with no success - all I receive is splash screen indicating "HBO Max is coming to X1" - I have seen this message for at least three months. Can anyone offer a resolution for this issue? BilliardMan

[CCAndrew]

You’re doing everything right, it says coming to X1 because it hasn’t been released yet

[comc25]

May be another 2, 3, 4, 5 months. Hopefully in this lifetime. The answer is always 'soon' with Comcast.

[wvzr1]

So 'right now' with an HBO/HBO MAX subscription my APPLE TV will accept current Xfinity credentials for operation?

An X1 box when searching for HBO MAX 'content' mentions only for puchase.  I did the $12M for 12 month subscription with Xfinity but I'm seeing the APP isn't populated yet on the X1.

If ATV accepts Xfinity credentials I'm good - if not - I've issues. My HBO MAX (direct) and Xfinity overlap by several days. I'd like to not cancel then find out I've issues!

Is anyone using an ATV currently w/Xfinity credentials?

How about CBS AA? Will that actually work w/Xfinity credentials?

[mail0007]

It's been 6+ months for Disney+ so I'm guessing it will be over a year for HBOMAX.  Shouldn't be that difficult to do, it's not like they didn't know it was coming.

[mccorley7821]

I'm paying for HBO Max but can't get HBO or HBO Max on my TV.  I've called customer service and just get the recording.  What steps can I take instead of just cancwelling HBO,

[chi_guy501]

@mccorley7821

Are you subscribing to HBO/HBO Max through Comcast?  If not and you have taken your subscription directly from WarnerMedia or through a third-party service such as Amazon, Roku, or AppleTV+, then you will not get the HBO linear cable TV channel in your Comcast channel line-up.

OTOH, if your HBO sub is through your Comcast CATV account, then you should have the HBO linear channel(s).  The HBO Max streaming app, however, is not yet available on the Comcast system but is anticipated to be deployed to X1 STB's soon--perhaps before the end of this month.  Until then, you can stream HBO Max from the app on your Android TV display or media device or mobile device (or on your PC from the web portal hbomax.com).  Additionally, most mobile devices (such as cell phones or tablets) will allow you to cast the stream to your TV.

[comc25]

It is odd that Xfinity is pushing HBO Max subscriptions when they don't have the app yet.

I'm assuming somewhere along the line, the HBO linear channels and on demand content will cease to exist and everything will direct to the app as it does currently with Netflix.

[Ma4201]

I ordered HBO on May 29 th  right   After I read  on this forum that Comcast and HBO  came to a deal on adding HBO MAX  I was told by customer service rep  that HBO MAX would be on The X1 platform  in the next couple of months  there is now a little over three months left in the year will it be on X1  soon I Know I can get it on my tablet or phone  but I am legally blind in one of my eyes  I don't really enjoy watching a full movie on a small screen 

my tv is a 65 inch Samsung 4K tv and I really enjoy watching movies and TV on a big screen  it's just so much better  

[danpohlig]

Are you an Xfinity TV customer with HBO? If so, all of the HBO network content is available either on HBO or via Xfinity On Demand. Are those the movies you're looking to watch?

[Ma4201]

I Do have 7 HBO channels  that I get  besides the movies I'm also interested in getting full  Uncut episodes of Friends and BIg Bang Theory  commercial free