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HBO Go not working on Xfinity

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HBO Go not working on Xfinity

Hi,

I am unable to use the HBO Go app; when I try, it says:

 

Signed Out
We’re having trouble verifying your access to HBO GO with your TV provider. If you continue to have this issue, contact your TV provider for assistance
 
I have tried uninstalling and reinstalling the app a couple times, but that has not worked. I see on the forum that others have had this problem, but I don't see the solution other than writing in for direct support. Please help!
 
Thank you.
Official Employee

Re: HBO Go not working on Xfinity

Hello mxrashid, thank you for reaching out here and welcome to the Community Forums.  I would like to look into this further for you, please send me a private message with your full name to begin.

 

Thank you 


I am an Official Comcast Employee.
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Official Employee

Re: HBO Go not working on Xfinity

Hello mxrashid, I haven't heard from you but please reach back out if you still need assistance and we will gladly help.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!