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HBO GO Activation - Breaks randomly, all the time

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HBO GO Activation - Breaks randomly, all the time

Have run into this issue multiple times and have had more than a few 1+ hour long phone calls with Comcast while the rep struggles to solve it and then it only happens again a few months later.

 

Posting here in case others have found a permanent fix. The problem:

1. Hbo Go kicks us out

2. Click "Sign In"
3. Prompted with activation code

4. Go to hbogo.com/activate and enter code correctly

5. Instead of activating, it just goes to the generic Xfinity account home page

 

Infinite loop. 

 

Anyone else have this issue? Working on escalating now to Tier 3 support at Comcast, as it's pretty infuriating to pay for HBO Go and have this happen constantly.