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Error TVAPP-00401

New Poster

Error TVAPP-00401

Hello,

 

Since Friday I'm having this error message erveryday : 

"A subscription is required to watch this channel.
Please call 1-800-XFINITY to add it to your service.

Error TVAPP-00401"

 

Everytime I'm asking an agent to fix it and everytime they just seem to refresh to fix it.

Am I doing something wrong when I connect or something else?

I'm using chrome on a laptop.

 

Thank you very much for your help.

 

Pierrick

New Poster

Re: Error TVAPP-00401

Today again.

Frequent Visitor

Re: Error TVAPP-00401

You're not doing anything incorrectly. Comcast had an update and locked some of their customers out of streaming all of the major networks except NBC. I'm guessing it is folks in rural areas of the country that they no longer want to do business in. In order to stream the networks again they will charge more money. Customer service and online techs will not provide a real answer to this issue. Cancelling cable as soon as my Roku box gets here.