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Comcast Houdini Effect: Disappearing Channels

Contributor

Re: Comcast Houdini Effect: Disappearing Channels

Thank you Joe-Nally!!
Official Employee

Re: Comcast Houdini Effect: Disappearing Channels

Hey Joe, 

 

I looked at all your bills again. You can find this information in particular on the April bill, on page 2 of 4 on the statement. The change regarding truTV was communicated on the Nov bill on page 3 of 3 on the statement. 

 

@amybth, depending on your area, your effective dates may be different but I can discuss this in full detail in a private message.


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Contributor

Re: Comcast Houdini Effect: Disappearing Channels


@ComcastChe wrote:

Hey Joe, 

 

I looked at all your bills again. You can find this information in particular on the April bill, on page 2 of 4 on the statement. The change regarding truTV was communicated on the Nov bill on page 3 of 3 on the statement. 

 

@amybth, depending on your area, your effective dates may be different but I can discuss this in full detail in a private message.


ComcastChe,

 

Respectfully, as the image above (‎12-18-2018 03:16 PM) illustrates I don’t see what you are referring too. As the image below shows I only recieved one communication from Comcast in April. 

 

Comcastche, I won’t be responding to any further of your posts - it seems like a waste of time. As shown above none of the information you have spoken of can be found on the bill labeled April 2018. Besides even if you could show this, it doesn’t explain why we still had Food Network until Nov 27, 2018. If we weren’t suppose to have the channel, then how could we watch it for months after you / Comcast claims it was gone?  

 

So, this makes all the previous bills meaningless. In addition, 

 

On the renewal conversation on Nov 27, 2018 we still had Food Network and numerous other channels. During the recorded renewal conversation the Comcast agent stated we would still have the same channels that we presently had. This was a binding verbal contract made well-after your alleged April notification. Promises made should be promises kept. 

 

A genuine “minimal” apology would include everything that was promised to us - no contract and the same channels at the same cost promised for a year. Of course, a mere “minimal” apology doesn’t account for all the additional hassle and frustration that Comcast IMO has caused - false promises, numerous phones, all these messages, etc. 

 

For us this settles the matter.

57A049BB-67AC-4BBE-BCF4-58E33DEF8F0F.jpeg
Frequent Visitor

Re: Comcast Houdini Effect: Disappearing Channels

Every one should ask for an audit of their account for over paying for services and request a refund.


@Joe-Nally wrote:

 MikaelaArsenaul,

 

I’m sorry to hear that you are having similar problems. Perhaps a Comcast employee will have a solution to this situation? But as of yet no one has been able to answer why customers are paying for channels they aren’t receiving. Perhaps Comcast will respond with a solution for the both of us - and many others in our area that are having the same problem. 




Diamond Problem Solver

Re: Comcast Houdini Effect: Disappearing Channels

Year old thread closed, feel free to start a new thread

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