Community Forum

Channels suddenly not working

New Poster

Channels suddenly not working

My xfinity was working great until just recently. Just the other day I noticed some channels not coming in to clearly, now they won’t come in at all. Even basic channels such as 7. Also, My WiFi is terribly slow. Hardly can watch YouTube videos without it constantly buffering. When I call I get absolutely no help, I’m told my router must be in a bad location. It’s not. It’s on a table right next to my entertainment center in an open area. It’s so slow I have to turn on my mobile data just to open “My Account” xfinity app.
Official Employee

Re: Channels suddenly not working

I can certainly check this for you from here if you would like. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!