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Channels only available in lower tiers?

Silver Problem Solver

Channels only available in lower tiers?

In my latest bill is this rather odd note:
Beginning August 1, 2018, Tennis Channel and Tennis Channel HD will no longer be available in our Digital Preferred Tier. It will now be available in our Digital Starter Tier.

I've been hearing of some channels, like TruTV, only being offered in lower tiers now, mainly to new users or those who change their service. This just seems rather odd that a customer may have to DOWNGRADE service to keep a channel???

Valued Contributor

Re: Channels only available in lower tiers?

It just means you would only have to subscribe to the lower tier rather than preferred to get it .  The preferred tier includes the starter channels so you would still continue to receive it.

Gold Problem Solver

Re: Channels only available in lower tiers?


@Ronny_Cordova wrote: ... The preferred tier includes the starter channels so you would still continue to receive it.

The note says "no longer be available in our Digital Preferred Tier", so how would a customer with Preferred "continue to receive" a channel that is "no longer be available"?