I'm in CT, zip 06019. A few things i noticed about this:
On the Xfinity Stream Beta app, which i get on my Roku, SNYHD is also not in HD.
On MLB.TV, the archived Mets games from the last few days *are* in HD, even though they were in SD when they were live on SNY.
A few of the commercials on SNYHD are in HD, but most of the commercials and all of the programs are in SD.
Maybe this info will help Xfinity to figure out what's going on.
We're having same problem with no HD on SNY all of a sudden. Spoke with a Comcast agent about it. She said she couldn't contact SNY herself but would have a "higher-up" look into it. I haven't looked today (7-18) but I will and will keep calling Comcast till they get an answer as to why this is happening.
Thanks for posting to the Xfinity Forums. We apologize for the delayed reply. I wanted to follow up with you to see if there was a change in your service after your tech visit?
Greetings, All! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear this channel keeps going back and forth from HD to SD. If you are still having the issue feel free to send me a PM with your first and last names so I may further assist you.
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
Hello, all. I have not heard back from you. If you still need assistance, please feel free to start a new public thread.