Askedc thi question almost a month ago, no replies. Two different chats with reps told me that Cartoon newtork was not moving to Digital Preferred.
Just checked on my Starter package and the channel is not working.
Just chatted with another rep and she confirmed the channel has moved to Preferred.
And Comcast takes another channel away.
I agree! Seriously getting ridiculous paying a ton of money <Edited for violating forum guidelines: "Inflammatory">! I pay $115 just for cable and I watch like the same, maybe 10, channels. Of course they’re all over the place so I couldn’t get the cheapest plan and had to move up. Now you took away one of the channels I watch and moved it to an even more expensive plan. <Edited for violating forum guidelines: "Inflammatory">.....
That's because Comcast deleted that channel from our lineup-- along with TRU TV, The Weather Channel, & several others. Take a look at the last page of your latest bill, way down at the bottom in very small print-- that's how we were notified. <Edited for violating forum guidelines: "Inflammatory"> :/
The only reason I purchased my Xfinity package was because of Cartoon Network. It is troublesome to know that we can't break contracts, but Xfinity can. Breach of Contract. I am on the phone with a representative who is telling me to buy the next packager for another 24 months that inlcudes Cartoon Network. How about Xfinity credit my account for removing my channel. She has told me that Cartoon Network has been replaced with new channels but can't tell me which ones or even if they are kid friendly.
Already can't wait for my contract to be up. My package is expensive enough, why would I want to go higher ffor another 24 months when Xfinity/Comast can't honor its existing contract.
We apologize for the inconvenience. These changes are part of an ongoing effort to review the programming we offer based on a host of factors including programming costs, alternative viewing options and overall viewing habits (e.g., more lightly viewed programming).
We understand that some customers, like you, find this programming valuable, and we are sorry to disappoint you.
We believe we have some good options that will help you continue to watch Cartoon Network and other programming like it. Please post here if you would like to hear the options available in your area.
We would be glad to discuss options available to you now to ensure that you don’t lose the programming that you enjoy and bundle options that you can take advantage of.
Comcast is using our children to determine what packages we have to scribe to to get ANY cartoon channels. I'm very highly strongly upset about this decision and the politically correct response comcast always throws out there doesn't cut it. <Edited for violating forum guidelines: "Inflammatory">. I'm going to seriously think about this and in the end comcast might not be sorry they lost 1 person but I won't be supporting this <Edited for violating forum guidelines: "Inflammatory"> anymore.
Our house watches 3 channels and in this last reorganization 2 of them were taken away! THis is rediculous! take away something and expect us to pay more just to get it back!
And it is not HBO or other premium channels - Cartoon Network and Food network!!! ugg
very unhappy with xfinity
This is the same problem I am having and I am absolutely livid!!!! I know it may be silly to some, but this is huge violation to me !! I work in a highly stressful work environment and I look forward to coming home and watching Cartoon network for its popular light hearted programing; Adult swim. As someone who lives with mod-severe anxiety I try to find healthy activities to use as coping skills, going on walks, focusing on something positive, watching mmy favorite shows to help keep me in a positive mood, etc. Watching cartoon network was therapeutic to me; I was able to come home, clear my mind, and not worry about having panic attacks. However having to deal with the lame generic excuses from Comcast representatives, leaving voicemails to consult with managers, and reaching out to my local comcast office ....I am even more aggrevated with no viable solution other than pay the same amount of money for my triple play package (~$140) for less channels, or redo my package to include this channel at added cost. If this is an issue with low ratings or low customer viewing patter I would like comcast to provide me with the data they used to come up with this ie Neilson surveys, ratings/viewing charts for this channel, or any other additional means used to quantify if this channel was necessary for removal. As a paying customer I feel that I should have access to this information so that I may weigh my options as to whether this service is worth my money.
They put it in fine print on my April bill.
They moved it to digital preferred.
So, that means if you were on Digital Economy for 37.95 a month, you have to get Digital Preferred for 54.99 a month to get Cartoon Network now.
So you have to pay $17 extra a month for Cartoon Network.
Is there a cord-cutting Cartoon Network service that's cheaper than $17 a month?
<Edited for violating forum guidelines: "Inflammatory">
To Jesse from Comcast,
Rather than offering to discuss options with me, why not post alternatives directly on this forum. This is an issue that concersns us all, hence the forum. It is wise not to let us speculate and create more disgruntled cusomers. So to that note, can you simple state:
1-What are the alternative viewing options you refer to in you reply? Please be specif, with channels.
2- Are these part of the basic package?
3-Is Cartoon Network available on demand?
Here are the "kid friendly" options that Comcast added for us:
-BBC World News
-Hallmark Mysteries and Movies
What a joke...I have a 7 year old at home, so Cartoon Network is a staple at my home.
Maybe I can tell my kid to watch Bloomberg in the mornings instead of Teen Titans Go.
I've been on a chat for close to an hour trying to see what they can do for me.
First option was to switch to the preferred package for an extra $30 or so/month, and sign a 2 year "price gurantee"...or what most of us would refer to as a contract.
Right now I'm on month to month service and won't sign a contract.
Next option was to add Cartoon Network as a single channel for $9.99/month.
Why would I pay $9.99/month extra for something that I had which was taken away from me?
In case anyone wants to see what happened with this...Here is my correspondence with Xfinity Customer Service.
Long story short, they gave me Cartoon Network for $9.99/month, and put a credit on my account for $10 this month, so it comes out as a wash...Sandesh told me to call back next month to "check for better deals". Full conversation below, minus my personal info. Hope this helps. Maybe enough buzz on this forum will get Comast executives to change their mind about the new change in programming.
Downgraded to internet-only last night because of this ridiculous channel change. As another user said, Comcast moved pretty much their only kid-friendly channels (Cartoon Network and Disney) to a higher tier and replaced them with BBC America and the Hallmark Mystery Channel. Who in their right mind thinks that's a suitable replacement?
I'm not paying more for channels I've had for years, especially as my bill has continually increased over the past couple years. My bill was already at a tipping point where I was considering downgrading, and the loss of Cartoon Network was the final straw. Downgraded to internet-only and will use streaming services, and I'll still come out ahead money-wise. Heck, I could buy episodes straight from Amazon every week and probably still save money. I cut the cord originally back around 2010, and the only reason I came back to cable is because Comcast begged me to. It's just as easy for me to go back to internet-only. Without Cartoon Network, I have no use for cable TV.
In fact, I'll gladly pay twice as much for internet to a completely different provider, just to keep from giving Comcast money. <Edited for violating forum guidelines: "Inflammatory">. Just last night in trying to downgrade, <Edited for violating forum guidelines: "Inflammatory">, given contradictory info, and generally treated like I was worthless. Sadly, they have <Edited for violating forum guidelines: "Inflammatory"> in my area. But perhaps a cell provider offers a 4G hot spot I can use at home. Time to start researching.
EDIT: Just to clarify for folks -- the things above that were removed for being "inflammatory" were not profanity. Comcast removed my truthful statementss about having <Edited for violating forum guidelines: "Inflammatory">, and how they <Edited for violating forum guidelines: "Inflammatory"> on internet service in my area. Just in case you see that others have had their statements edited for being "inflammatory," keep in mind the words being edited are often <Edited for violating forum guidelines: "Inflammatory">. Let's see how much of this edit get edited. Pathetic.
EDIT 2: Looking at their guidelines http://forums.xfinity.com/t5/Forum-Community/Forums-Policy-and-Guidelines/td-p/2618379 -- I don't see where it says I can't call out Comcast for shady reps. Does that fall under "insults"? Did I hurt the big corporation's feeling by "insulting" them when I said they did shady stuff?
Taking a channel out of existing tiers and not compensating us with an equivalent cartoon channel, nor lowering the cost of what we're paying for taking it away from us sure <Edited for violating forum guidelines: "Inflammatory">.
Our cable TV service has been downgraded by removing one of its most popular and watched channels and Comcast will not lower our costs to reflect that downgrade.
Very, very bad business by Comcast if you ask me. I don't understand how they can get away with that?
Also - I don't see any Cartoon Network streaming service options available. It looks like all you can get is the APP for a handful of free episodes, but much of the APP content is locked behind a Cable TV service login requirment. So, there's no real alternative other than to pay more money for something we already had.
After a pretty busy work week, I wake up, ready to unwind by catching some cartoons (like I typically do on Saturday mornings), and Cartoon Network is no longer “authorized”? I can’t believe CN is no longer part of basic cable. It’s been part of the basic cable plans since the 80’s. Over 30 years!! NOW I need to pay a higher plan to get the channel?
I’ve had some channels taken from the basic line up before, and most I learned to live without, but Cartoon Network was THE channel to catch cartoons. True, NICK has a few that can keep me entertained (Spongebob, Loud House), but CN was my main go-to channel for cartoons. Now it’s gone!
This is really upsetting! Sure, it’s probably Comcast’s idea to convince people to pay for higher plans, but most people paying for Basic are doing so because they think the plans are expensive enough as it is and they don’t WANT to pay for the higher tiers. I think removing CN is going to force a large portion of Basic subscribers away from using Comcast, rather than convince them to pay for a higher tier.
I know for me, I’m not going to pay for a higher tier, period. Truth be told, I won’t be tearing up the ads I keep getting in the mail for other services. Now I’ll be looking at them more intently. After being a cable subscriber for so many years, it might be time to move on. I don’t think I’m the only person that’s going to react this way.
This move may end up backfiring on Comcast.
They removed Disney on us. That’s the only channel we watched consistently in our home. I got a fluffy answer too via chat and I told them you are <Edited for violating forum guidelines: "Inflammatory">. They have a bunch of <Edited for violating forum guidelines: "Inflammatory">. I am disgusted what companies will do to make a few extra bucks especially when cable <Edited for violating forum guidelines: "Inflammatory"> offer us very little option.
<Edited for violating forum guidelines: "Inflammatory">
I just called and cancelled my cable subscription. The associate that helped me asked why I was canceling, and I explained what pushed me to cancel was the loss of Cartoon Network. The associate explained, yes Cartoon Network was removed from basic, and it was due to the network (CN) raising their rate to Comcast. Pushing CN into a higher tier is their way of compensating for the higher rate to Comcast.
I've been a faithful cable subscriber for 20+ years. The associate that helped me cancel my subscription was extremely nice, and aside from the rising monthly rates, I've been fairly happy with Comcast. I'm sorry to go, but I guess it's time.
Thank you for the many years of service, Comcast!☺