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Cablecard DRM channels

Regular Visitor

Cablecard DRM channels

I see that an issue with viewing channels marked as DRM is solved by "sending a signal" to the cablecard. Can someone explain what action was performed on the cablecard in technical terms so that I can explain that to another cable company's support personnel?

Official Employee

Re: Cablecard DRM channels

Hi Jay, thank you for reaching out, the signal I send is a repairing signal along with refreshing entitlements to the cable card.  

 

A lot of the time the DRM is caused by the software being used to view channels as some don't let you watch copy protected channels.

 

Thank you