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CHANNEL/GUIDE

New Poster

CHANNEL/GUIDE

CAN YOU VIEW THE CHANNEL YOU ARE ON WHILE YOU ARE LOOKING AT THE GUIDE?

Contributor

Re: CHANNEL/GUIDE

That depends on which box you have and which Comcast local you are with. I can view the picture while scrolling the channel guide. My mom could not view the picture while scrolling the channel guide. Different boxes, different Comcast locals. Mine in Michigan and hers in Illinois. Call Comcast or go to the local Comcast office and ask them what can be done to get a picture while scrolling the guide.

 

New Poster

Re: CHANNEL/GUIDE

THANKS. WILL DO.
Official Employee

Re: CHANNEL/GUIDE

You have the X1 DVR, on live TV, press the right arrow for a condensed guide. Or, Xfinity button to Gear Symbol to Preferences to General, highlight Backfround Darkness Level and press Ok and change it to 1
I am an Official Comcast Employee.
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New Poster

Re: CHANNEL/GUIDE

GOT IT.  THANKS.