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Bad signal MSNBC

New Poster

Bad signal MSNBC

I notice that MSNBC often has a bad signal. This seems to affect no other channel. Right now, for instance (4:16 PM EST, 12/2/2017) the audio fades in and out and the video is a series of broken pixels. This happens at some point almost every day. I notice that someone posted this in 2014, and the answer seemed not to be helpful. Has no one else experienced this problem?

Gold Problem Solver

Re: Bad signal MSNBC

Pixelation and loss of audio happen when the signal for the channel you are trying to watch is too weak or has too much noise. This might be because of a bad cable box or a problem at Comcast (check https://customer.xfinity.com/, 1-800-Comcast voice response, or the "My Account" app) but is most likely due to a poor connection between the box and Comcast's network.

Troubleshoot by checking all connectors and looking for damaged coax cable. Running the cable through a surge protector, a defective splitter, or too many splitters can cause signal problems as well. If there is an amplifier in the line make sure it's getting power. You might also try unplugging the cable box/DVR/digital adapter power cord for a minute or so.

If you can't find the problem, call them at the phone number on your bill or 1-800-Comcast, or chat with them using the TV Support option at https://www.comcastsupport.com/chatentry/. Ask them to check the account setup and send a refresh signal to the box. If they can't fix the problem remotely, insist they send a tech out to identify the cause and correct it.

If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have or sign up for their Service Protection Plan (https://www.xfinity.com/support/account/service-protection-plan/, about $6/mo) and keep it for at least 60 days. If the trouble is due to a faulty Comcast cable box/DVR/digital adapter or anything outside your home, you shouldn't be charged.

For additional information please see Pixelation, video and audio dropouts, One Moment Please S0a00 messages.

New Poster

Re: Bad signal MSNBC

This is a helpful message, but it  appears to put a lot of the onus back onto the customer. Here on our castaway island (summer home to the chief of Comcast, by the way, who probably doesn't experience a diminution in service during his brief sojourn here) the complaints have been frequent and many over this fall. Internet service has been slow and often interrupted; the curious thing about the MSNBC signal is that Comcast and NBC are one and one might think that might make that particular channel better rather than worse. In any case, no; the signal is still intermittently bad for MSNBC and my Comcast internet service is dicey, but it's the only game in my end of town.

Official Employee
Moved:

Re: Bad signal MSNBC

Regular Contributor

Re: Bad signal MSNBC

And I will not call CSR due to typically a frustrating waste of time (unplug and replug your box and TV etc ---. read from scripts)  and inevitably call ends with a sales pitch ---" I can save you money (for how long?)"  And, I don't want an X-Box.  My RNG150N box has been working perfectly except for MSNBC (replaced a defective RNG 110 but I had to resolve issues after tech left --lousy dim picture   (reset TV to factory defaults to restore picture ) and SD channels stretched he would not resolve and claimed could not be changed ( I used XR2 remote off menu to change horrid stretch setting).  

 

Stephen L

Official Employee

Re: Bad signal MSNBC


sara11 wrote:

This is a helpful message, but it  appears to put a lot of the onus back onto the customer. Here on our castaway island (summer home to the chief of Comcast, by the way, who probably doesn't experience a diminution in service during his brief sojourn here) the complaints have been frequent and many over this fall. Internet service has been slow and often interrupted; the curious thing about the MSNBC signal is that Comcast and NBC are one and one might think that might make that particular channel better rather than worse. In any case, no; the signal is still intermittently bad for MSNBC and my Comcast internet service is dicey, but it's the only game in my end of town.


Apologies for the issue and the experience that you described above.  In reviewing your account I can see some localized signal issues that are likely a contributing factor in the picture quality.

 

I have alerted our team in your area who will also review and reach out to you directly for next steps. We likely would need to schedule a technician visit to address. Thanks for your patience.

 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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New Poster

Re: Bad signal MSNBC

I am experienceing the same problem with MSNBC in Chicago, (60622), no other channels have this problem. Happening about every 5 seconds now, completely unwatchable. Same is true of recorded streams. 

 

 

Official Employee

Re: Bad signal MSNBC

Hello fizzboom, I can assist you with getting your pixelation issue resolved. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
New Poster

Re: Bad signal MSNBC

I’m experiencing the same quality issues in Grand Rapids MI. Apparently no one seems too worried about poor service. It seems to be a long-term issue.
New Poster

Re: Bad signal MSNBC

We have been having the same issue with Channel 376 (MSNBC) for weeks in Grand Ledge, MI.

Frequent Visitor

Re: Bad signal MSNBC

Same problem in North Haven, Connecticut. Until the last few days, it occurred after midnight, when the programing repeats. The last few evenings, it has been happening with all programing, at all times, on both regular and HD. Horrible.