Community Forum

All favorites do not show on guide

Regular Visitor

All favorites do not show on guide

Some of the channels I have picked as favorites do not show on the guide.  For example, FS2(1209) and Showtime2 (1842), do not appear when I us the favorites setting for my guide , even though they show as favorites when viewing all channels on the guide.  There are others that do not appear as well.  I did check to make sure the channels are part of my package. which has HBO, Showtime, Cinemax, TMC, and Starz included.


Official Employee

Re: All favorites do not show on guide

Hey there, JamesLS! Welcome to the forums, and thank you for taking the time to reach out. I'd like to review this further with you so we can figure out what's going on with the Favorites channels. Can you please send me a PM with your first and last name to take a look at this further together? 


To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!