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All Channels in Package Not Available on all TV's

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All Channels in Package Not Available on all TV's

Ordered X1 triple play 260 channels including HBO,  STARZ,  etc.  In room with DVR,  receive all.  In the 2 other rooms,  no premum channels,  can't record shows.  Can only watch recorded shows in room with DVR. 

 

The 260 channels should be available in all rooms.  Please explain why they aren't.

Silver Problem Solver

Re: All Channels in Package Not Available on all TV's

What type of boxes do you have in the other 2 rooms? If they are not full X1 boxes, then they are limited to just Starter-level channels, plus a scattering of higher channels, and no Premium channels.

Official Employee

Re: All Channels in Package Not Available on all TV's

Hi @LowerBox7

 

 

I can help with your issues. Can you please verify your first and last name, full street address, and the phone number or account number associated with your services in a private message? 

 

To send a private message click on my name "ComcastChe", then click private message me.  

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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