I was excited to see Comcast offer Acorn TV but disappointed when I susbcribed only to find that, of the 230 shows that are available on my pre-existing acorn.tv web-based service, only 67 (about 25%) are showing up in the Comcast On-Demand Acorn channel. Am I missing something?
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I am having the same issue. I have 84 Acorn shows available out of the 237 (or something like that) that Acorn's web site lists. A relative who also signed up this week through Comcast has only 76 Acorn shows available! I tried to speak to someone at Comcast about the issue but got nowhere.
I'm having the same issue - only some episodes are available.
I recently subscribed to Acorn TV specifically to watch Miss Fisher’s Murder Mysteries. However, I do not have access to 10 episodes! Instead, the only viewing options made available are IMG TV which requires a per episode purchase, or Netflix which requires an additional subscription.
I contacted Comcast on 10/29/18 and 11/3/18. Each time they rebooted my connection but were unable to provide access. Each agent also said they would contact Acorn TV on my behalf, however I have not received a call back and still don’t have the access I paid for.
I contacted Acorn directly and hope to receive a response soon. If this isn't resolved by the end of the month I will cancel my Acorn subscription.
I received a response from Acorn regarding the ability to access Season 3 of Miss Fisher's Murder Mysteries:
"Season 3 is not available through Acorn TV."
This is unacceptable. Are subscribers expected to investigate the availability of their preferred programs before signing up? I can't think of any other subscription service that does not provide all episodes of a series they offer. This is extremely deceptive and I am cancelling my Acorn TV subscription immediately and expect a refund from Comcast.
Comcast has been carrying ACORN on demand for close to one year now and I have found that at least 20% of the shows carried on the ACORN web version are not available on Comcast on demand. This includes entire shows, seasons of shows, and episodes of shows as well as feature type movies. Yet I am charged the same fee by Comcast. THESE ARE SHOWS SHOWN AS AVAILABLE/CARRIED ON THE ACORN WEBSITE. I understand that ACORN doesn't have the rights to all seasons for some shows. This is not my issue. AFTER A YEAR THIS ISSUE SHOULD HAVE BEEN RESOLVED, OR COMCAST SHOULD ADDRESS THE ISSUE WITH A DATE FOR RESOLUTION OR SHOULD CHARGE A LOWER COST.
I spent several hours going through the Comcast,ACORN on-demand listings and comparing them to the ACORN web listing. Here is just a partial list of missing shows, seasons, episodes from on demand but listed as available on the web version:
LINE OF DUTY - Series 4 missing
POIROT: Acorn website shows Series 7, 8, 9, 10, 11, 12 as available for viewing. But Comcast Acorn on-demand (48124 system) lists only Series 8 (only one show - 8.2 "Murder in Mesopotamia", is available, 8.1 "Evil Under the Sun" is not), and Series 11 available for viewing. Classics listed on ACORN website as available such as "Death on the Nile", "Murder on the Orient Express", and "Evil Under the Sun" aren't available on demand.
THE BROKER'S MAN - entire show missing
ABOVE SUSPICION: Website shows Series 1, 2 available. Comcast on-demand only has Series 1.
FIELD OF BLOOD: Entire show missing
There are many more missing progam issues but this should give you an idea. I have contacted ACORN several times and have been told that they are looking into it with Comcast.
I am a fan of ACORN and have supported them in the past. Given the threat that BRITBOX is to them for the ANGLOPHILES in the US and beyond, I'm frankly surprised that this issue hasn't been resolved over the past year. I'm days away from cancelling the subscription on Comcast.