Community Forum

ACC Network

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ACC Network

Am I going to be able to watch the ACC network on August 29th?  If not I guess youtubeTV will have a great day signing up new customers.

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ACC Network

FSU Soccer won the first live sporting event on the new ACC Network. Too bad many people in Tallahassee were unable to see it thanks to Comcast refusing to carry the ACC Network. 

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ACC Network

What is the status of Comcast adding the ACC network? Don’t be stubborn and force ACC fans to cut the cord! You have made a spot for the SEC network. It makes no sense to alienate the ACC fans by denying us this channel. Act before 8/29, please! Enough is enough.
Official Employee

ACC teams in upcoming football games on ABC and ESPN are listed below (8/31 and 9/2)


@ComcastTeds wrote:

Just a heads up that the Saturday, August 24th game Miami @ Florida is scheduled to be on ESPN. 

Game time is at  7p ET/4p PT 


 

ACC teams in upcoming football games on ABC and ESPN are listed below (8/31 and 9/2)


Saturday, 8/31

3:30p ET/12:30p PT Duke  @ Alabama ABC
3:30p ET/12:30p PT South Carolina @ North Carolina ESPN
6p ET/3p PT Syracuse @ Liberty ESPN+
7p ET/4p PT Boise State @ Florida State ESPN

 

Monday, 9/2
8p ET/5p PT Notre Dame @ Louisville ESPN


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Frequent Visitor

ACC Network "Answer"

ComcastTeds
Official Employee
ACC teams in upcoming football games on ABC and ESPN are listed below (8/31 and 9/2)
 
--------------------------------------

ComcastTeds,  

 

This is a non-sequitur "answer" to this topic / thread.  

 

We've been told at LEAST two things that make your post irrelevant: 

 

(1)  MUCH CONTENT will be MISSING!!!  Just THIS WEEK, Clemson - Georgia Tech / VPI&SU vs. Boston College, The Huddle (multiple episodes), Packer & Durham episodes, etc. etc. etc.  shall I go on  ??????????

(2) Not ONLY is THAT content missing from the Comcast lineup;  it will NOT be available on ANY of the various ESPN apps, either!  Comcast's "customer care" (sic) is preventing THAT service as well!

 

This is a massive failure on SO many levels.  I have to wonder about the management team, their lack of communication to customers and with their own agents we call on the phone, and their lack of customer awareness.  I'll be leaving the TV service ASAP, and the internet service as soon as your competition's install team can get me on their calendar.  

 
New Poster

ACC Network

Why is Comcast not carrying the ACC Network? #1 College Football team - Clemson Tigers.

Are you all kidding me?????????????  We have been with you for 15 years - no longer if you don't get this channel.

New Poster

ACC Network

<Edited> Atlanta's Georgia Tech Yellow Jackets kick off the ACC season Thursday night against the National Champions Clemson Tigers, are you telling me you dont carry the ACC Network? <Edited> Do you know how many customers you are going to lose? that are going to switch to satellite? And once its done, its done. They wont come back, ever. <Edited> Ive been w Comcast now Xfinity or whatever for 20 years, im done if this game is not available Thursday night!

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ACC network.

Just spoke with a Comcast agent and they stated the ACC Network is scheduled to be carried by Comcast starting on 10/21/19. Can you please explain why the two month delay??????
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ACC Network

Please add this channel to your lineup! I will be forced to switch providers this week if you do not add it before Thursday! It’s a big black eye for Comcast not to carry the channel that shows its local teams!
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ACC Network?

Please explain to all your customers, with a simple straightforward answer, why you are not providing the ACC Network?
Official Employee

Re: ACC Network?


@kentdbrown wrote:
Please explain to all your customers, with a simple straightforward answer, why you are not providingtheACCCC Network?

Apologies. Some answers and explanations from Comcast employees are available earlier in this thread. Unfortunately, there is not any new information  to add at this point. 

 

At the risk of repeating, reposting the below: 

 

Thanks for your interest.

 

Our content and programming teams are in regular contact with ESPN (one of the owners and the distribution arm for this network) on many topics, including this network.

 

The Comcast programming teams and our local management teams constantly evaluate programming choices and make decisions based on customer interests, costs, channel bandwidth management and legal/contractual obligations.

 

As with any network contract, we want to come to an agreement that offers the best terms for our customers and our company that keeps both our costs and our customer's monthly costs to a minimum.

 

Situations may change based on customer demand, channel bandwidth opportunities, business opportunities, costs and contractual obligations. Thanks for your feedback, your passion and your patience. It has been shared with the right teams.

 

If/when a decision and contract is announced, we will be sure and make that information widely known in many places.

 

Our teams continue to negotiate.

 

Thanks for your patience.

 

  


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ACCN

Whre is the ACC Network? Oh I know for northern Virginia good ol Disney ESPN+  grabbed it so now you can pay $5 a month to see any ACC Football teams. Thanks Mickey.

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Xfinity + ACC Network

Anyone know if Comcast is going to get it in gear and bring on ACC Network or are they just underlining their lack of respect for customers already cornered into paying extortionary prices for the worst customer service in the business?

Regular Visitor

Carry the ACC Network

You should carry the ACC Network. Been a subscriber for years. Haven’t looked seriously at cord cutting until now. I will use a free trial of one of the streaming services that carries the ACC Network in order to watch games. If the streaming service is satisfactory, I will drop my TV service with xfinity and save a significant amount of money. By not carrying the ACC Network, you have opened the door for me to explore other options.
New Poster

ACC NETWORK

It is getting ridiculous that we have not heard from Comcast on the status of getting the ACC NETWORK. A response would be nice.

Diamond Problem Solver

Re: ACC NETWORK

Numerous responses here
https://forums.xfinity.com/t5/Channels-and-Programming/ACC-Network/td-p/3224577

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ACCNetwork

ACCNetwork has not been added as of it's launch. When will it be added?

Official Employee

Re: ACC network.


@cp41633 wrote:
Just spoke with a Comcast agent and they stated the ACC Network is scheduled to be carried by Comcast starting on 10/21/19. Can you please explain why the two month delay??????

Apologies for any miscommunication you may have received from our agent. 

To clarify, we don't currently have an agreement to offer this network or a date that this channel may be added for our customers .

Our content acquisition and programming teams are still negotiating with ESPN on possible carriage of this network.  

 

Once we have additional information to share, we will certainly do that here and in other places.


Apologies again and thanks for your patience.  


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Official Employee

Re: ACCN


@eglin123 wrote:

Whre is the ACC Network? Oh I know for northern Virginia good ol Disney ESPN+  grabbed it so now you can pay $5 a month to see any ACC Football teams. Thanks Mickey.


Understood, yes many ACC sporting events previously were available on local broadcast TV stations in multiple markets at no additional cost via Raycom Sports on over-the-air television.  

 

 https://en.wikipedia.org/wiki/Raycom_Sports


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ACC Network

Will this channel be added?
Frequent Visitor

ACCN and Comcast Replies

Dear Comcast and Comcast Ted

 

With respect please stop telling us what free ACC games are on tv. Any self respecting ACC fan knows that. Also this dispute is about money. please stop telling us you are trying to save us money. If that were so you could simply lower our bills.

 

Answer the the questions please. Anything less is infuriating.

 

Will you get the ACCN?  If so When? If not, give us ACC fans a reason to stay with you. It isn't because your service is low cost.

Regular Visitor

ACC Network - options

Since you don't allow comments on the ACC Network thread, I'll add this and let you merge this in.

 

I had figured that Comcast/Xfinity was just playing hardball in their negotiations with Disney/ESPN, but now I'm starting to suspect that Comcast/Xfinity just doesn't think that not carrying the ACC Network will hurt them.  Either way, I decided last week that if Comcast/Xfinity didn't have the ACC Network by this morning, then it was time to move.  That would give me enough time to make sure that everything was working before the game Thursday night.. 

 

I'm sure that upper management thinks that people will come back, but I've always taken the approach that your time to satisfy me is when I'm a customer, not when I'm walking out the door.

Frequent Visitor

Re: ACCN and Comcast Replies


@Joe920 wrote:

Dear Comcast and Comcast Ted

 

With respect please stop telling us what free ACC games are on tv. Any self respecting ACC fan knows that. ... Please stop telling us you are trying to save us money. If that were so, you could simply lower our bills.  [EDITED Addition:  Perhaps by eliminating 100+ channels that nobody watches?]

 

Answer the the questions please. Anything less is infuriating.

 

Will you get the ACCN?  If so When? 


THIS.  

 

I mean, @Joe920 was respectful to Comcast Ted and his post, but let's be real!

 

How condescending can you be?  Yes, we KNOW which games are on which channel / network.  Patronizing and insulting ACC fans isn't the way to go now that we're beyond the 11th hour on the ACC Network launch.  The first game is tomorrow night, and after that, I really don't think ACC fans who leave will be in ANY mood to return after this fiasco of treating and informing customers so poorly.

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ACCN - WE WANT IT NOW

Stop playing hardball and add the ACCN (ACC Network) to your programming!

 

Football starts tomorrow and I want to be able to see Virginia Tech and the other ACC schools play football. This is getting rediculous and too close to start off the season. 

 

 

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ACC network

So when will we be getting the network.  We pay a lot for cable and you all should not be holding out on this network.

 

Official Employee

Re: ACCN - WE WANT IT NOW


@ckmossrc2012 wrote:

Stop playing hardball and add the ACCN (ACC Network) to your programming!

 

Football starts tomorrow and I want to be able to see Virginia Tech and the other ACC schools play football. This is getting rediculous and too close to start off the season. 

 

 


Apologies that we don't yet have an agreement in place. It takes two parties to negotiate and come to an equitable agreement.


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Official Employee

Re: ACCN and Comcast Replies


@ACCNDecisionNOW wrote:

@Joe920 wrote:

Dear Comcast and Comcast Ted

 

With respect please stop telling us what free ACC games are on tv. Any self respecting ACC fan knows that. ... Please stop telling us you are trying to save us money. If that were so, you could simply lower our bills.  [EDITED Addition:  Perhaps by eliminating 100+ channels that nobody watches?]

 

Answer the the questions please. Anything less is infuriating.

 

Will you get the ACCN?  If so When? 


THIS.  

 

I mean, @Joe920 was respectful to Comcast Ted and his post, but let's be real!

 

How condescending can you be?  Yes, we KNOW which games are on which channel / network.  Patronizing and insulting ACC fans isn't the way to go now that we're beyond the 11th hour on the ACC Network launch.  The first game is tomorrow night, and after that, I really don't think ACC fans who leave will be in ANY mood to return after this fiasco of treating and informing customers so poorly.


Apologies if the information provided appeared condescending, that certainly was not the intent. 

 

We get many calls and inquiries about what games are available on what channel. 

Not everyone is in the loop as you are and many think that all ACC teams will be only on  the ACC Network - that is not the case (as you and some others already know).  

 

My understanding is this network is not currently available to be offered as a single "premium channel" or allowed to be bundled with other sports channels.


ESPN's current stance is that this network is required to be offered to a very widely distributed level of service, which those costs would likely be distributed along to all of our customers.   

 

Many ACC sporting events previously were available on local broadcast TV stations in multiple markets at no additional cost via Raycom Sports on over-the-air television.  

 


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Official Employee

Re: ACCN and Comcast Replies


@Joe920 wrote:

Dear Comcast and Comcast Ted

 

With respect please stop telling us what free ACC games are on tv. Any self respecting ACC fan knows that. Also this dispute is about money. please stop telling us you are trying to save us money. If that were so you could simply lower our bills.

 

Answer the the questions please. Anything less is infuriating.

 

Will you get the ACCN?  If so When? If not, give us ACC fans a reason to stay with you. It isn't because your service is low cost.


Apologies that we don't yet have an agreement in place. It takes two parties to negotiate and come to an equitable agreement. 

 

We don't currently have an agreement to offer this network or a date that this channel may be added for our customers .

 

Our content acquisition and programming teams are still negotiating with ESPN on possible carriage of this network.

 

Once we have additional information to share, we will certainly do that here and in other places.


Apologies again and thanks for your patience.


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Regular Visitor

Re: ACC network

It seems failry clear that xfinity and ESPN are engaged in harball negotiations.  xfinity wants ACCN to be a premium channel, like HBO.  Every subscriber can pay a significant monthly fee.  ESPN wants it to be part of a package, like SECN.

 

xfinity, based on their answers in another thread, seem to be either ignorant or apathetic about what their customers think.

 

We have one simple question:  Why can't ACCN and SECN be considered at the same level?  Why can't ACCN be added the same way SECN was added?

Regular Visitor

ACC Network

It’s amazing watching a company hasten it’s own demise.  There’s been a lot talk over the past couple of years about “cutting the cord”.  But I’m a relatively old guy.  Never considered “cutting the cord”, too set in my ways, too complicated. I should be the easiest customer to keep.  But now Comcast has forced my hand.  Turns out cutting the cord is simple.  The service is great, cheaper, and has the channels I want.  Congratulations Comcast, you just chased off a sure thing.  If an old geezer like me makes the change, you’re in deep trouble.  Nobody is going to pay extra for certain channels, extra for a dvr, extra for additional cable boxes.  And when 5G gets rolling, nobody will need your cable internet service for high speeds either.  Should of done better trying to keep me around.  I won’t be back.

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ACC Network

I need the ACC Network or I'm seriously thinking about changing cable providers.
New Poster

Re: ACC Network

i'm about to sign up for youtube tv to get the ACC  & StNetwork.  When the free trial ends, I'll have to cancel my HBO & Starz to help defray the costs.  Besides youtube tv offers Starz, Showtime and EPIX as part of the deal.  You are on notice, comcast.

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ACC Network

Why do you still not have acc network?! This is ridiculous. You will lose more customers if you continue to operate without their interests in mind.
New Poster

ACC network

Have you added Acc network yet?
New Poster

ACC Network

I'm so sad and depressed that my number one Tigers are not available with Xfinity. It's crazy, I have everything you offer, sports, premium channels, internet, and phone. But now I'm going to have to pay more money to watch on another platform. Why bother keeping Xfinity if I have to subscribe to another provider. Direct TV is looking better then ever.
New Poster

ACCN

Why is it Comcast will not carry the ACC Network. If I have to pay HULU $45 a month to get it, I will drop Comcast!

Regular Visitor

ACC Network

I have to agree with other posters on this topic. To be this close to kickoff, and still have a cable company with the subscriber base of Comcast NOT offering this channel is suprising. Luckily I don't have to watch it on TV this week, but this will definitely determine the way I go with my TV services starting with next week's game. I have streamed before, I have no problem cutting the cord and streaming TV again.

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ACC network

Why don't you have a contract to show the ACC network?  You have the SEC network so why not ACC?   I watch ACC teams and am upset that I will miss them because you won't sign a contract to add them to your regular line up.

New Poster

ACC Network

I am considering dropping Comcast for another provider if they don't add the ACC Network. I know many Comcast subscribers (including myself) who will be missing key college football games this Fall from our favorite schools/teams. Does Comcast have any update on adding the ACC Network? I know they are receiving a lot of requests and complaints from subscribers, but it appears they don't really care too much about their customer needs. 

New Poster

ACC Network

Don't see any up-to-date answers concerning the ACC Network.  What is the status of including this in one of your sports packages or at least something that will allow us to access it through our EPSN Plus network.

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the acc network

From what little information I have been able get, it appears that Comcast, Xfinity will not be carrying the ACC network.  This is a huge mistake because there a many ACC fans, including many with no particular ties to an ACC college, that are rabid ACC sports fans.  Given the other stuff Comcast makes available, carrying the ACC network should be a no-brainer.

New Poster

ACC Network

Is Comcast going to sign a contract with the ACC Network  Disappointed it's not already in the channel line up.

'

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Programming

When will the ACC Network be shown in my local area?

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ACC Channel - Please Add

Please Add the new ACC Channel to your programming.

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ACC Network

Come on guys, when are you going to reach an agreement!  This is Atlanta and we need our ACC sports.  Thought you were getting it or I wouldn't have renewed by contract.  This is frustrating.  Get with the program!!!!!

New Poster

ACCN

How can Comcast in Charlottesville not offer the acc network? We pay so much each month and have an internet that works when it feels like it, can't pick the channels and services off of a many and now we don't even have an acc network option . What is the problem.
New Poster

ACC NETWORK

Why no ACC NETWORK? Come on man, it’s football season and Comcast choked!
Contributor

A point about ACC Network and Comcast

Folks.

 

Believe me, no one understands the frustration with you folks in ACC country more than I do.  Being in the Chicago area, we lost the whole first year of Big Ten Network in 2007-08 because Comcast and Fox Sports couldn't come up with a deal (and among the games we missed was the infamous APPST/MICH contest on the network's first full football day of existence, plus a boatload of basketball, baseball and others).  They finally ironed a deal out in time for the 2008-09 football season.

 

And I can only imagine what kind of bitter dispute Comcast will have when it comes to negotiating with the Cubs and Sinclair for their new channel for next February, especially considering that Comcast and the Cubs were formerly partners in what used to be Comcast SportsNet Chicago (now NBC Sports Chicago).

 

It's unfortunate that these things come down to this (and I'm not taking Comcast's side in this dispute), but Comcast weathered that storm and they'll likely weather this one.  I know it doesn't make anyone necessarily feel better about missing GT/CLEM and other subsequent games down the road without switching providers.

 

Just some food for thought.

New Poster

Comcast needs to carry the ACC Network

I am very upset about Comcast’s apparent decision not to carry the ACC Network! Is this decision going to be changed? Just another reason to leave you guys for another provider!

Not applicable

Why no ACC Network

I pay a fortune for the 8 channels I watch. No A La Cart programming, and now you wont add the acc network. I no longer have a reason to keep comcast xfinity