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wrong amount being billed.

New Poster

wrong amount being billed.

I am being billed on my email account.  It is the wrong email and the wrong amount.

Official Employee

Re: wrong amount being billed.

 

merciful78heave, are you saying your billing looks incorrect and it's going to the wrong email? Please send me a private message with your full name, address, and phone number tied to your residential services for help. Just click my name and then click private message me.

New Poster

Re: wrong amount being billed.

My most recent bill with a billing date of May 15, 2018 had the wrong xfinity amount. How do I get this error corrected?

New Poster

Re: wrong amount being billed.

How long does it take to get an answer here?

Official Employee

Re: wrong amount being billed.

Hi Gary63. Apologies for the delay in getting to you. I can assist with reviewing your bill and account balance if you still need. If so, please send me a private message and include your full name, service address, and account number so I can access your account.