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significant increase in my bill

Regular Visitor

significant increase in my bill

Dear Comcast,

Last month I noticed significant increase in my bill.

I called to your customer service. They went through my billing history, admitted a mistake, and promised to decrease further bills to the previous amount due, and refund the difference.

However, today 06/03 I got a new bill with the same increased amount of $109.90. No credits on the bill.

I am unable to visit your local office. It closed due to COVID19.

Please contact me ASAP and clarify the situation.

Official Employee

Re: significant increase in my bill

Hi there,@dmitriydeych



 I want to take a look into your and billing. Thank you for taking the time to post your inquiry. I want to do my very best to help you out and you reached the right place for that. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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