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service fee for no service.

Regular Visitor

service fee for no service.

I was charged a service fee for someone to come and set up my upgrade from old 100mb to gigabit service. My wife says he came and looked at the outside box for 5 minutes and stated we didn't need a wire upgrade and that he did not have a modem on his upgrade order.

 

I Had to go to the service center myself to turn in my old router, and then set up and configure my own router. The in-office clerk sent me to the phone tech the phone tech sent me back to the office. office says they are not authorized to deal with it. I have fully paid everything but the 70 dollar fee while waiting for this to be resolved.

 

I would like the 70 dollar charge for me to set up my own service and the late fee i was charged removed from my bill please.

Regular Visitor

Re: service fee for no service.

This seems to have been moved from billing into general. Issue still has not been resolved.