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"Secondary" user issue

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"Secondary" user issue

Hi,

 

I'm the only user on the account, but when I try to pay my bill and update payment information, I get this error message:

"Restricted Section

As a secondary user, you cannot access restricted areas of My Account"

 

 

Can someone please help me?

Expert

Re: "Secondary" user issue


@deo2 wrote:

Hi,

 

I'm the only user on the account, but when I try to pay my bill and update payment information, I get this error message:

"Restricted Section

As a secondary user, you cannot access restricted areas of My Account"

 

 

Can someone please help me?


Did a tech come out and set up your service?  If so, there might be a primary account set up that you weren't informed about.  You'll find some userful information about that here.


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