After logging in to my account, when I click the "Pay Bill" option, the page will not load. The loading screen appears (with the three dots - see attachment), but the page does not progress further, so I cannot view or pay my bill online. The loading screen continues to show until it times out and logs me out. I have tried accessing this page from Google Chrome and Safari on both a laptop and an iPhone, and face the same issue each time. The Xfinity App won't load my account information either.
Please assist! If this is happening to others, it is a huge issue with user experience!
Thanks in advance for your input,