My equiptment and services fee has been covered for the past 12 months, but now I am seeing this fee reflected on my bill. I need someone to assist with my bill.
Hi, kpupa. Thank you for posting. It sounds like you had a promotion expire, which is very common. It also sounds like you are now in your everyday pricing. However, I will be happy to take a look at your account and discuss your bill with you. Please make sure we've asked you to send us a private message, before sending one though. It sort of skips the line and it's against our Community Guidelines. I do see your private message to me and I will be replying to it shortly. Thank you!
Hello again, kpupa. We did some back and forth via private message about billing and your price increase. However, I ended up not hearing back from you before we could confirm a resolution. I will need to go ahead and complete this interaction. If you end up needing further support with this, please feel free to send me a private message. Thank you for your time, take care.