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possible for reverse charge?

New Poster

possible for reverse charge?

Hello, 

My situation is that in Nov I had a service call made and the tech had seen nothing.  I had sporadic internet for awhile until last Thursday where the internet went fully out.  The cable is burnt and I was told it could have been something with the electric box (or something I don't remember exactly) it was next to.  While I have no proof, but what if this burnt cable just didn't happen over night but over time.  What I was experiencing since Nov was the start of the issue?  What would I need to argue to get my Nov service charge reversed since the issue that was experienced possibly was from the outside?

Official Employee

Re: possible for reverse charge?

Hello, pdunn-user. Thanks for reaching out to us on the forums. I apologize to hear you were having issues with your internet services. I would like to look into this for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
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Official Employee

Re: possible for reverse charge?

Hello, pdunn-user. I have not heard back from you. If you still need assistance, please feel free to start a new thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!