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no free 2 months of internet essentials as promised

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New Poster

no free 2 months of internet essentials as promised

Why am I getting a regular, $9.95 bill when I was told I would get 2 free months as a brand new internet essentials participant (I joined end of March). I also get no help, customer service wise, as an internet essentials customer. The telephone number they provide for me is different than for regular Xfinity customers, and it doesn't let me connect to a real person

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Official Employee

Re: no free 2 months of internet essentials as promised

Hi @internet6

Thanks for posting to the Xfinity Forums to get with your billing concerns. I had the chance to reply to your private message. Can you please read it and reply with your first and last name and full-service address so I can review your charges? Chat with you soon! 


I am an Official Comcast Employee.
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