Let's see, 2 days without a response from Comcast. I can see how much they care about a customer for over 15 years cancelling their service.
FWIW, this is primarily a customer-to-customer help and support forum. If you want faster help you could try tweeting to @ComcastCares or posting on our Facebook page. Otherwise, your post is in a queue to be helped by an official employee.
In the meantime, please do not send a PM to any official employee because it is against Forum Guidelines.
Hello, jrb1961 -
Let's take a look at options to reduce the monthly rate. Please send me a private message with your first and last name to get started.
To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”