Hey there, chuck823, thank you for reaching out here on the forums.
I'd be happy to take a look at the account and make sure the language preference is set to English. Please send me a PM with your first and last name to get started.
To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”
Hey there, chuck823. I did not get a PM with your name. If you are still having this issue, please send me a PM with your first and last name by following the prompts above. Thank you!