I visited the comcast office this week to try and lower my bill. The technician said that the only thing I could do would be to delete the home phone from my services. He was very vague and unsure about how to handle my request. I've been a customer since 1986 and don't understand why new customers are getting better rates than someone with seniority like myself. My rate shoud go down over the years, not up! I wanted to try and delete the on demand feature, and pick a tv bundle with less channels to cut costs. He said there was nothing that he could do. I don't believe that to be true. We havent turned on the tv in our home in three months due to illness and extreme sound sensitivity issues.
I'd be more than happy to review the current offers in your area to see if we have something that would lower your rate. Please send me a private message verifying the first and last name of the account holder, and the street address associated with your services, or the full account number.
Click on my name "ComcastChe", then click private message me.