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late fee with auto pay

Regular Visitor

late fee with auto pay

I have auto pay active and was charged a late fee this month. It appears the payment was only a couple days late last month. I can find no paper trail from you as to why this happened.

Official Employee

Re: late fee with auto pay

Hey @rmiscoord


I can review your account to see what happened. In order assist you, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services. 


To send a private message click on my name "ComcastChe", then click private message me.