Community Forum

late fee with auto pay

Regular Visitor

late fee with auto pay

I have auto pay active and was charged a late fee this month. It appears the payment was only a couple days late last month. I can find no paper trail from you as to why this happened.

Official Employee

Re: late fee with auto pay

Hey @rmiscoord


I can review your account to see what happened. In order assist you, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services. 


To send a private message click on my name "ComcastChe", then click private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!