I have auto pay active and was charged a late fee this month. It appears the payment was only a couple days late last month. I can find no paper trail from you as to why this happened.
I can review your account to see what happened. In order assist you, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services.
To send a private message click on my name "ComcastChe", then click private message me.