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increasing monthly payment

New Poster

increasing monthly payment

My bill has been increased since this January.  I used to pay $39.99/month for internet service in 2017 and now it is $5*.**.   I've been a loyal customer for 8 yrs without any late payment.  There is no offer for the existing customers, but increasing the monthly bill.  I am pretty frustrated to keep increasing the bill every year.  I've chatted with a representative and he offered $10.00 off, but still is higher than what I've paid.  I will seriously look for other internet providers what they can offer.  

Official Employee

Re: increasing monthly payment

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.