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covid 19 problems

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covid 19 problems

I am recently unemployed because of COVID 19 and have downgraded. My recent bill is 130.00 and am mailing it now. I am not going to stay on the phone for 3 hours trying to talk to someone about the fact that I am on unemployment and enrolled in the SNAP program and cant afford even the downgrade from this point on. I am letting you that i need some assistance and dont know if i will be able to make the next payment . WHAT DO I DO??

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Official Employee

Re: covid 19 problems

@stone7422  Sorry to hear this news. 

 

We understand that Xfinity Internet and Xfinity Voice services are critical for connectivity, so for a limited time we will not be suspending these services for any customer not able to pay their bill.

 

We know your Xfinity service is critical at this time and we want to make sure you remain connected. If you have been impacted by quarantines or closures and need more time to pay your bill for Xfinity TV, Internet, Home or home phone services:

  • Log into xfinity.com/myaccount
  • Select Billing, then Bill and Payment Settings
  • Click on Schedule a Payment
  • Then go to Payment Date and choose a new due date

If you need more help, you can chat with the Xfinity Assistant. Or, report an issue online if you believe your payment was misapplied (or is missing).

 

More info here: https://www.xfinity.com/prepare


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