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change my plan already, why the bill still show old plan's price?

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change my plan already, why the bill still show old plan's price?

last week I found my bill increased a lot compared to previous months, so I decided to changed my plan to a plan for 49.95/mon instead of 66.95/m. However, it is been one week, my bill page still shows I have 66.95/mon due for next month, and I checked my plan, it is changed to 49.95/mon already. I am very confused with this situation.

Expert

Re: change my plan already, why the bill still show old plan's price?


@jason89 wrote:

last week I found my bill increased a lot compared to previous months, so I decided to changed my plan to a plan for 49.95/mon instead of 66.95/m. However, it is been one week, my bill page still shows I have 66.95/mon due for next month, and I checked my plan, it is changed to 49.95/mon already. I am very confused with this situation.


Your next bill will show changes and any adjustments made.


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Official Employee

Re: change my plan already, why the bill still show old plan's price?

Hi @jason89

 

Thanks for posting to the Xfinity Forums. We apologize for any confusion that may have been caused. Since you have recently made changes to your account, as mentioned by @MNtundraRET, the changes will be reflected when your next bill is due. If you do not see a change in the information after your next bill is printed, please send me a private message with your first and last name and I'd be happy to investigate. To send a private message click on my name "ComcastChe", then click send a message.  

 

 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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