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cant change mobile phone number

New Poster

cant change mobile phone number

Hello, I've been trying to change the mobile phone number on the account since I started with Xfinity. every time I try and change it gives me an error message Error: SH400.20 "bad account number" please help its been driving my mom crazy that you keep sending her texts 

Official Employee

Re: cant change mobile phone number

docktadank420, thank you for reaching out here on the forums! I would be happy to help with the phone number, sorry to hear you can't change it online! 

Can you please send me a PM with your first and last name to get started? Thank you! 

To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”

I am an Official Comcast Employee.
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