On April 27th we experienced a comcast outage for our entire house, we gave it the normal expected time limit of 1 day and still had no service, when I called the 1800 COMCAST number the automated message said we were experiencing an outage in our area and the expected time of return was MAY 7th!!!!. bottom line is I have called every day to try and get this resolved until Tuesday April 30th when a technician finally came and repaired the problem, (not inside our residence) my question is, I have tried to contact billing in order to get a credit for the 3 days and yet have been able to get this resolved.
Comcast Amira has helped me resolve issues in the past and is excellent to work with.
Hello, jbulin! Thanks so much for reaching back out to us for support! I would love to review this issue further and ensure you are appropriately compensated for the time you were without service. Please send me a private message with your first and last name so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".
I want to thank ComcastTambrey for the quick respone to my concerns, I also want to applaud their efforts as this site is about the most efficient way to communicate and not get frustrated with a phone run around. Both times that I have used this message board it has been a pleasure, its as simple as set it and forget it technology. My kudoos to you all for helping me resolve my problem.
jbulin, I'm so glad I was able to help you find a quick and easy resolution to this problem. I truly appreciate your feedback! Please don't hesitate to reach back out to us at any time if you need assistance again in the future. We are always here to help.