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call back service

New Poster

call back service

why cant i get billing to call back a scheduled support call back?, ive been scheduling call backs to resolve a billing issue i get confirmming emails saying you will get a call bk on this date at this time but the calls never come 

Official Employee

Re: call back service

Hello wyzyrd. We apologize you have not received a callback using the callback service. I will pass along this feedback to our telephony team. If you need assistance going over your billing issue, I can help here as well. If so, please send me a private message and include your full name, service address, and account number so I can assist you.