Community Forum

billing

New Poster

billing

I was told my monthly plan will be $84.99. But my bill is $184. Are you telling me that your taxes and fees are more than the plan itself?

Expert

Re: billing


@juliushowell91 wrote:

I was told my monthly plan will be $84.99. But my bill is $184. Are you telling me that your taxes and fees are more than the plan itself?


Have you gone over your bill to see where all of the charges have come from?  Is this a new install that required a technician visit?  If so, there is a charge for that and it is a one time charge.

 

Unless your bundle/package is all inclusive, which most aren't, you will be paying for equipment rental fees.  If you have a cable package, you will be paying extra for the Regional Sports Fee and for the Broadcast TV fee.  And there is always the local, state, and regulatory fees and taxes on top of it.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: billing

Hello, juliushowell91! Welcome to the Xfinity Forums. I would be more than happy to go over your service plan with you and explain any charges as well as make any adjustments you may want in order to reduce costs. Please sent me a private message with your first and last name so I can assist. 

 

To send a private message, click my name "ComcastTambrey", then click "send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Official Employee

Re: billing

juliushowell91, as I have not heard back from you in some time, I have closed this thread to further comments. I hope you were able to get your bill figured out without too much trouble, but if you still need assistance, please feel free to start a new thread. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!