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billing question

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billing question

I canceled my cable but kept my internet. Cable was disconnected on January 4th. My billing dated January 3, is charging me for the next month cable and all the hardware which I no longer have. How do I go about getting a new billing without the cable and hardware charges? My invoice says it's due on January 24th so I'd like to get a new billing before that date.

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Re: billing question


@sylore wrote:

I canceled my cable but kept my internet. Cable was disconnected on January 4th. My billing dated January 3, is charging me for the next month cable and all the hardware which I no longer have. How do I go about getting a new billing without the cable and hardware charges? My invoice says it's due on January 24th so I'd like to get a new billing before that date.


Pay your current bill in its entirety by your due date.  Your next bill will reflect prorated charges.  You won't be issued a new bill between now and then.  Failure to pay your current bill in its entirety could cause you to have late fees.  I know that doesn't sound right, but believe me, in the end it saves a LOT of hassle.  Smiley Wink


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Bronze Problem Solver

Re: billing question

sylore -- Thank you for using the Xfinity Forums for your concern and I understand the issue you have. I would be happy to check your balance on your account. Like Again mentioned, after repackaging, your new rate will be on your next billing statement with the prorates. Also, I can check to see if there are any promotion prices for you. Please send me a private message verifying your full name exactly as it's listed on the billing statement. To send a private message click on my name, then click "Send a message".


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