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billing limbo

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New Poster

billing limbo

I moved. Apt number was off. Contacted chat when I noticed no new charges and they fixed the issue by restarting service at correct apt number. Noticed I still wasn't getting billing on my account and Contacted chat again. They claimed to have fixed the issue. I got an overdue paper bill in the mail while the my account shows nothing.
Please help!
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Official Employee

Re: billing limbo

Hi there, @Redkoolaid. I want to help you out and improve your experience regarding your move with our service. I want to take a look into your bill. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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