Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.
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Hello @alyca2d , thanks for reaching out to our Forums! It may be that the account balance updated in the system but has not updated on your end quite yet. Changes made to an account and credits applied, usually will not reflect on the customers end until their next month's billing cycle. I would love to double-check everything on my end before that Autopay date of course. Please send a private message including your first and last name as it appears on the account.
To send a Private Message, please click “Comcast_Support” and click “send a message.