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bill goes up, service doesn't

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bill goes up, service doesn't

How can an Xfinity bill go up $30 in one month?!  In August we paid $177 (which is bad enough), our current bill is $207!  The service hasn't changed nor improved.   Ideas?  Thanks.

Expert

Re: bill goes up, service doesn't


@daboop1 wrote:

How can an Xfinity bill go up $30 in one month?!  In August we paid $177 (which is bad enough), our current bill is $207!  The service hasn't changed nor improved.   Ideas?  Thanks.


It sounds as though your contract may have expired, or a promotion you had expired.  Check your past bills for information.


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Official Employee

Re: bill goes up, service doesn't

Hello, daboop1!

I would be more than happy to look over your account and see why the bill changed. Please send me a Private Message with your full name so I can help. 

 

To send a private message, click my name "ComcastTambrey", then click "send a message".


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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