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are your agents from another country

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are your agents from another country

I am highly disaapointed. In tough times like these I dont appreciate my time being messed with. I wish I could show pictures. Yesterday I was told after 30 minutes on chat to chat back today to create a repayment plan. I chat back today to be told please pay your balance to discuss that. How does that even make sense.? After speaking with this agent today for 30 minutes he then proceeds to tell me he has no clue whats a payment plan yet my neighbor who just logged into her account in front of me has one set. Then after I tell him that e states oh I didn't know we can do that but I already am trying to process an arrangement so now it wont let me. I told him 10  times I dont want an arrangement. I think its time to move on from this bad  customer service and go with a different company who actually cares about people