Yesterday, I saw my bill was raised by over $20. Looking into it, Xfinity decided to add multiple streaming services to my plan. I then talked to two agents, and woke up this morning to my bill STILL at the $20 price increase.
I'm switching to Centurylink this weekend, but XFinity, you do not have my permission to charge me for services I did not request. Because I know if I cancel your service, you will still do shady stuff to try and extort money from me. And I am cancelling your dreadful service.
Maybe you need to read (for the first time?) the contract you signed for service and the one for any service you move to.
It was literally because they added on services I did not want, as evidenced by the agents I talked to and the bill they sent me which included services I did not ask for.
Per the subscriber agreement for residential services. they Do have the right to change your services and/or prices.
"Subject to applicable law, we have the right to change our Service(s), Xfinity Equipment, rates and charges, at any time with or without notice to you."
Also in section-4:
"If any material change negatively affects your Service(s), you have the right to cancel your Service(s). Your continued receipt of the Service(s) for more than 30 days after the change, however, will constitute your acceptance of the change."
So, the right to cancel, makes any early termination fee invalid in that case?