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Xfinty mobile

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Xfinty mobile

Xfinty sent my account to collections after I’ve been informing them for months that I was unemployed. I wasn’t offered a payment plan to help me keep up with my bill. Instead I was fed wrong information about when I would be able to pay . I’ve called the Supoort line twice and nothing.
Official Employee

Re: Xfinty mobile

Hello @acousticalyy, thanks for reaching out about this Xfinity Mobile Collections concern! I apologize about your experience with us around this thus far and I would like to take a further look into this on my end. In order to do so, can you please send me a private message including the full name as it appears on the account and your full name if different?


To send me a Private Message, please click my name “ComcastAmira” and click “send a message". 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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